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- Tasks: Support vulnerable individuals in the community, helping them access services and achieve independence.
- Company: Local Authority dedicated to improving lives in Slough.
- Benefits: Competitive pay at £22ph, with potential for extension and meaningful work experience.
- Why this job: Make a real difference in people's lives while gaining valuable skills in a supportive environment.
- Qualifications: Experience with rough sleepers or complex needs, strong communication, and problem-solving skills.
- Other info: Dynamic role with flexible hours and opportunities for outreach work.
The predicted salary is between 22 - 22 £ per hour.
Location: Slough
Job: Temporary, initially 3 months - possible extension for right candidate
Salary: £22ph - inside IR35
Mayfield Recruitment are working with a Local Authority who is looking for a Complex Needs Navigator to work in the community and homelessness in the Slough area on a temporary ongoing basis. You will need extensive expertise supporting rough sleepers, refugees, and vulnerable individuals across housing, outreach, and support services.
Job description for the Complex Needs Navigator:
- An experienced and resilient Complex Needs Navigator to work within the Rough Sleeping Team.
- You will be supporting a small cohort of ex-rough sleepers with complex and multiple needs, providing intensive, person-centered support to help them access services, stabilise their circumstances, and move towards sustainable accommodation and independence.
- This role requires someone confident working in challenging environments, able to build trust with highly vulnerable individuals, and skilled in navigating multi-agency pathways.
- You will advocate for clients, break down barriers to engagement, act as a central point of coordination, and promote improved health, wellbeing and long-term stability.
Key Duties/Accountabilities for the Complex Needs Navigator:
- Build trusting relationships with ex/rough sleepers to motivate positive change and reduce reliance on a street-based lifestyle.
- Identify risks, vulnerabilities and support needs including substance misuse, alcohol dependence, mental health, offending, anti-social behaviour and exploitation.
- Coordinate and facilitate multi-agency working, enabling effective pathways and support plans.
- Support clients to develop life skills, sustain accommodation, improve health and move toward employment or volunteering.
- Provide advocacy and actively remove barriers preventing access to essential services.
- Link clients with relevant services such as mental health teams, drug and alcohol support, healthcare and community resources.
- Support outreach activities including early-morning and late-evening shifts as required.
- Contribute to the delivery of night shelter operations, SWEP, night counts and other homelessness-related initiatives.
- Maintain accurate records, case notes and reports in line with GDPR and council policies.
- Participate in internal reviews, case conferences and multi-agency problem-solving meetings.
- Ensure compliance with lone working procedures, safeguarding requirements and health and safety standards.
Skills/Experience for the Complex Needs Navigator:
- Experience supporting ex/rough sleepers or individuals with highly complex and multiple needs.
- Background in outreach, homelessness services, tenancy sustainment, mental health or drug/alcohol services.
- Strong understanding of homelessness legislation, health and social care frameworks, welfare benefits and immigration considerations.
- Experience in person-centred support planning, case management and accurate record keeping.
- Proven multi-agency working experience and effective problem-solving skills.
- Ability to manage challenging behaviour and maintain professional boundaries.
- Skilled in working independently and under pressure, with resilience and emotional stability.
- IT literate with experience using Microsoft Office and case-management systems.
- Knowledge of safeguarding procedures for adults and children.
- Full driving license and ability to use own vehicle for business use (essential for outreach).
Additional Information:
- Hours: 37 per week.
- Working Pattern: Primarily 09:00–17:30, but must support outreach shifts (06:00–14:00 / 17:00–01:00).
- Driving required: Yes – ability to use personal vehicle for business use.
- On-site working: Required.
Complex Needs Navigator in Slough employer: Mayfield Recruitment Services Ltd
Contact Detail:
Mayfield Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Needs Navigator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the field of homelessness and support services. Attend local events or workshops, and don’t be shy about introducing yourself. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping vulnerable individuals shine through. Share your experiences and how they’ve shaped your desire to make a difference in the community.
✨Tip Number 3
Be prepared for interviews by brushing up on your knowledge of homelessness legislation and multi-agency working. Think of real-life examples where you've made an impact, as this will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Complex Needs Navigator role. Plus, it’s a great way to show you’re serious about joining our mission to support those in need.
We think you need these skills to ace Complex Needs Navigator in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complex Needs Navigator role. Highlight your experience with rough sleepers and vulnerable individuals, and show us how your skills align with the job description.
Showcase Your Resilience: This role requires someone who can handle challenging environments. Share examples of how you've navigated tough situations in the past, whether it's through outreach work or supporting individuals with complex needs.
Be Person-Centred: We want to see your commitment to person-centred support. Include specific instances where you've advocated for clients or helped them access essential services, demonstrating your ability to build trust and rapport.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this fantastic opportunity in Slough.
How to prepare for a job interview at Mayfield Recruitment Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness legislation and the specific challenges faced by ex-rough sleepers. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Empathy
This role is all about building trust with vulnerable individuals. Prepare examples from your past experiences where you've successfully built relationships or advocated for clients. Highlighting your empathy and understanding will resonate well with the interviewers.
✨Demonstrate Multi-Agency Coordination Skills
Be ready to discuss how you've worked with multiple agencies in the past. Share specific instances where you facilitated collaboration between different services to support a client. This will illustrate your ability to navigate complex pathways effectively.
✨Prepare for Challenging Scenarios
Expect questions about how you'd handle difficult situations, such as managing challenging behaviour or dealing with crises. Think through your strategies for maintaining professional boundaries while still being supportive, and be prepared to share those insights.