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- Tasks: Lead member success operations and drive growth for a real estate network.
- Company: Join a dynamic team at Mayfair International Realty in London.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Why this job: Make a real impact on member success and drive innovative growth strategies.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Collaborative environment with a focus on retention and expansion.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about building lasting relationships and driving member engagement? As Manager, Member Success, you’ll be the trusted advisor and champion for Mayfair members, leading day-to-day operations with a focus on member interaction and ensuring every member experiences the full value of our program. You’ll play a vital role in retention, growth, and program adoption, while actively showcasing the impact and benefits of Mayfair’s offerings.
This position in on-site at Mayfair\’s Office on Maddox Street.
Key Responsibilities
Relationship Building & Value Delivery
- Serve as the primary relationship lead and London-based representative for Mayfair member real estate companies/estate agencies, fostering trust and partnership.
- Conduct regular check-ins and quarterly business reviews (QBRs) to understand member needs, celebrate achievements, and co-create strategic marketing plans for success.
- Proactively identify opportunities to showcase the value of Mayfair programs, sharing best practices and success stories that inspire engagement.
- Act as a strategic advisor, helping members navigate challenges and maximize their experience.
- Encourage wider network collaboration by facilitating member-to-member and client introductions.
- Demonstrate knowledge of real estate industry, common challenges, and useful marketing methods to provide valuable insights and solutions to members to improve business efficiency and global reach.
- Drive ARPA (Average Revenue Per Account) growth by promoting relevant programs (syndication, marketing, events, new development marketing) and facilitating upsell/cross-sell opportunities.
- Monitor renewal likelihood, developing personalized engagement and mitigation plans.
- Champion member retention through thoughtful outreach, executive escalations, and continuous improvement.
- Identify opportunities with prospective real estate companies that could be a strong fit for the network and benefit from Mayfair’s support.
Onboarding, Adoption & Renewals
- Oversee seamless onboarding and offboarding, ensuring every member feels welcomed and supported throughout the relationship.
- Develop and deliver adoption playbooks for key services, making it easy for members to leverage listing syndication, PR/comms, and marketing assets.
- Manage renewal processes, exclusivity maps, and agreements in partnership with the VP, Global Business Development.
Events, Marketing & Community Building
- Collaborate with Communications/Marketing to create compelling case studies, PR opportunities, and member spotlights.
- Create topics and present engaging virtual presentations and panel discussions between members and industry vendors with regular webinars, encouraging member attendance.
- Work with Office Manager to coordinate gallery displays, developer showcases, and member events, ensuring high-impact experiences and meaningful connections.
- Align event-driven outreach with Growth and Member Success teams to amplify engagement.
Operational Excellence & Data Integrity
- Maintain CRM hygiene and accurate portfolio dashboards, supporting data-driven decision-making and tool-adoption tracking.
- Create and standardize SOPs, templates, and member communications for consistency and quality.
- Ensure compliance with e-signature workflows, contract routing, and data privacy standards (GDPR/PECR).
Cross-Functional Leadership
- Partner with global teams to share Mayfair insights and contribute to strategic planning.
- Facilitate smooth handoffs from Growth to program owners, supporting member journeys across Leading Real Estate Companies of the World® group of companies.
What Success Looks Like
- High member retention rates and consistent growth in average revenue per account (ARPA) across the Mayfair portfolio.
- Increased adoption of priority programs.
- Reduced onboarding time for new affiliates.
- Accurate forecasting for renewals and expansions, with complete and reliable CRM/TEAMS data.
- Strong executive satisfaction, reflected in member feedback, survey scores and the effectiveness of QBRs.
Who You Are
- Experienced Relationship Builder: 5+ years in Member/Customer Success, Partner Management, or Account Management (real estate or premium network experience highly preferred).
- Results-Oriented: Proven track record in retention, expansion, and executive-level engagement.
- Operationally Excellent: Skilled in CRM discipline (HubSpot), renewal tracking, SOPs, and data accuracy.
- Exceptional Communicator: Native-level English (additional languages a plus), with outstanding written and verbal skills.
- Event & Program Coordinator: Comfortable partnering with marketing/PR and managing events that drive engagement.
- Collaborative Leader: Able to influence across global, cross-brand teams without direct authority.
- Creative: Able to think outside of the box to find alternative, tailor made solutions to everyday business challenges.
Ready to build relationships, create connections and drive value? Apply today and help us elevate the Mayfair network!
About Mayfair Office and Mayfair International
Mayfair Office is a premier network of independent luxury real estate companies across the U.K., representing top real estate firms across England, Scotland, Wales, and Ireland, with a global footprint through the Mayfair International network that includes North America, Central America, Africa and Europe. Mayfair members benefit from a prestigious London office and real estate gallery in the heart of Mayfair, events, branding support, and marketing resources designed to elevate their success. Mayfair is part of Leading Real Estate Companies of the World® group of companies.
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Account Manager - Real Estate Network employer: Mayfair International Realty
Contact Detail:
Mayfair International Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Real Estate Network
✨Tip Number 1
Network like a pro! Get out there and connect with people in the real estate industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Mayfair International Realty. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with CRM systems like HubSpot and your success in member retention. Use specific examples to demonstrate how you've driven growth in previous roles.
✨Tip Number 3
Prepare for those QBRs! If you land an interview, be ready to discuss how you would conduct quarterly business reviews and develop success plans for members. This shows you understand the role and are already thinking about how to make an impact.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in joining our team and makes it easier for us to find your application among the rest.
We think you need these skills to ace Account Manager - Real Estate Network
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in member success, retention strategies, and any relevant real estate background. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and demonstrate your ability to engage with stakeholders effectively. Remember, we love a good storyteller!
Highlight Your Operational Rigor: Mention your experience with CRM systems like HubSpot and your approach to data accuracy. We’re looking for someone who can manage member portfolios efficiently, so share any relevant examples that showcase your operational skills.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Mayfair International Realty
✨Know Your Members
Before the interview, research Mayfair International Realty and its affiliates. Understand their member base and what drives member success in the real estate network. This will help you demonstrate your knowledge and show how you can contribute to member retention and ARPA growth.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare examples of how you've successfully led QBRs or renewal conversations in the past. Be ready to discuss how you can effectively communicate with both members and internal teams to ensure smooth operations.
✨Demonstrate Operational Rigor
Familiarise yourself with CRM systems like HubSpot and be prepared to discuss your experience with data accuracy and renewal tracking. Highlight any processes you've implemented that improved operational efficiency, as this aligns with the role's focus on managing member health scores and risk signals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage relationships. Think of specific situations where you've identified upsell opportunities or mitigated risks for clients. This will showcase your proactive approach and collaborative leadership style.
