Benefits and Wellbeing Specialist / Advisor in London

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognised by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our HR department in our London office as a Benefits and Wellbeing Specialist.

The Role

The Benefits and Wellbeing Specialist supports the Benefits & Wellbeing Manager with the delivery and day-to-day administration of the firms benefits and wellbeing offering, ensuring it is accessible, accurate, and compliant. The role focuses on operational coordination, benefits processing, employee support, and data maintenance whilst working closely with the wider HR team.

Responsibilities

• Support the benefits lifecycle across the UK, leading on assigned market reviews, plan design changes, vendor onboarding, renewals, and governance activities as directed.
• Serve as a knowledgeable point of contact for benefits queries, providing clear guidance on eligibility, enrolment, life events and claims, escalating complex matters appropriately.
• Build and manage strong relationships with brokers, insurers, pension providers, EAP and wellbeing vendors, monitoring SLAs and service issues and maintaining up-to-date contact and contract records.
• Maintain the firm’s benefits portal, supporting the Manager – Benefits and Wellbeing with the annual election process, including data testing and coordinating with providers and payroll to implement benefit choices.
• Help create and maintain benefits communications and education materials (e.g., employee and partner benefit booklets, benefits inductions, FAQs) and support the delivery of briefings and webinars.
• Partner with Payroll to process timely enrolments and deductions, reconcile data, and help resolve exceptions and errors.
• Actively support and monitor regulatory and legislative changes (e.g., salary sacrifice, family leave and pensions auto-enrolment) and help update documentation and processes.
• Coordinate the wellbeing calendar and activities (mental, physical, and financial). Bring fresh, creative ideas to the design and implementation of wellbeing programmes, arranging sessions and managing logistics.
• Maintain, track and interpret benefits and wellbeing metrics and dashboards (e.g., participation, utilisation, engagement, cost trends, EAP usage) and prepare routine reports.
• Produce, check and upload monthly pension contributions on the provider admin platform, liaise with the pension plan administrators as required and respond to member queries.
• Manage the long service award programme.
• Maintain and improve process manuals and act as back-up for other team members when absent.
• Review, reconcile and process all monthly benefit invoices.
• Review weekly changes interface report from the HR database to the benefits portal and amend as required.
• Act as first point of contact for any queries relating to the weekly interface report from the HR database and benefits portal, liaising with HRIS as necessary.
• Conduct benefit induction meetings for all new joiners including bi-annual trainee intake.
• Set up and maintain a benefit provider database including renewal date, key contacts, SLAs and ensuring all contracts are scanned into the document management system.
• Review and maintain the London Benefit and Wellbeing pages on the firms intranet.
• Reconcile monthly benefits reports to ensure any benefit loans are notified to the Payroll Specialist as necessary.

Qualifications

Graduate level or equivalent.

Experience And Skills

• Proficient to strong knowledge of the UK benefits landscape (salary sacrifice, private medical insurance, life and income protection, EAPs, and voluntary benefits).
• Substantial experience supporting end-to-end benefits administration within the HR function of a professional services firm or comparable complex, regulated environment, acting as a trusted resource; exercising sound judgement within established frameworks.
• Experience supporting wellbeing activities and campaigns, with an interest in measuring engagement and impact.
• Notable experience coordinating with external vendors and using HRIS/benefits platforms; comfortable with complex data entry, reconciliations, and overseeing basic issue resolution.
• Previous exposure to pension and/or payroll processes would be an advantage.
• Excellent attention to detail and accuracy.
• Excellent numerical skills and a high degree of computer literacy, in particular Excel and Word.
• Clear written and verbal communication skills, able to simplify information and provide a high-quality service to employees and managers.

Personal Attributes

• Discrete and able to maintain the strictest confidentiality in connection with personal data, analysis and reports.
• Team player with a willingness to support the wider team and function.
• Able to work under pressure and demonstrate resilience and flexibility when required.
• Able to manage own time effectively and meet deadlines as required.
• Inclusive, empathetic, and culturally aware.
• Commercial, client-centric approach to problem solving and the ability to liaise directly with key stakeholders and employees.

At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.