Senior Specialist: Client Development

This job is with Mayer Brown International LLP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Overview

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Commercial team as a Client Development Senior Specialist / Executive.

Hours: 9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business. Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

Responsibilities

This role will play a central part in advancing the operational elements of the firm's Client Feedback (Client Listening) program and supporting key clients in Mayer Brown's Global Client Team Program and both strategic priorities for the firm. The position is split between two core areas of responsibility:

• Providing programme management support to the Client Listening program.
• Delivering business development support for the firm's Global Client Teams and key client accounts.

The Global Client Team Program comprises approximately 60 client teams operating across practices and offices worldwide. These teams ensure a consistent, client-focused approach at both the global and regional levels. The Client Feedback program has expanded significantly over the past two years and has become an increasingly vital component of the firm's client engagement strategy. Through this program, Mayer Brown solicits candid client feedback to identify strengths and, more importantly, opportunities for improvement. We have interviewed over 150 clients since 2023. This role requires close collaboration with colleagues across the Global Commercial team.

Responsibilities include:

• Client Listening Program

• Working alongside the Assistant Director, Head of Client Engagement:

• Provide programme management support to the firm's client feedback program, including progress tracking, internal and external communications (including client liaison), proactive management of the interview pipeline and management of agreed actions.
• Assist with the production of regular feedback reports for firmwide management that highlight key trends in client feedback and quantitative data such as NPS scores.
• Support client interviewers and attend client interviews where appropriate, with a view to undertaking training to become competent in handling own interviews over time.
• Prepare presentations to feedback results to partners and client team leaders as appropriate.
• Act as an ambassador for the client feedback program, creating opportunities to conduct client interviews.
• Maintain accurate records and data within the CRM and other systems relating to client listening activity.

• Client Development Support

• Working alongside the specific client team leaders (including commercial leaders):

• Support the day-to-day needs of an agreed portfolio of Global Client Teams, ensuring assignments and projects are properly managed and in alignment with the firm's overall strategic efforts.
• Manage continuous communications and interaction with client teams, including responsibility for periodic reports, analysis and progress monitoring.
• Direct client liaison and management of client panel reporting requirements.
• Where necessary, manage and support responses to panel RFPs, pitches, presentations and other opportunities via the development of written proposal and presentation materials.
• Support client related aspects of direct marketing and business development programmes including planning and executing seminars, sponsorships and networking events - managing communications and client involvement, and attending events to provide support on-site where appropriate.
• Work closely with BD Managers to track and manage budgets for key client initiatives, ensuring resources are allocated effectively to support business goals, and proactively following up to understand ROI.
• Perform other duties as assigned or required to meet firm goals and objectives.

Qualifications, Experience and Personal Attributes

Experience:

• At least four to five years of relevant experience gained in a marketing, business development and/or communications-related field, ideally with some experience gained in a global law firm setting.
• Able to work using own initiative and being pro-active.
• An understanding of marketing principles and how to apply these to the professional services environment.
• IT literate with strength in research, analysis and writing is essential.
• Experience of CRM systems such as InterAction would be beneficial.

Personal Attributes:

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the firm and outside vendors.
• A creative thinker willing to present new ideas and approaches; A self-starter with enthusiasm.
• Strong attention to detail; Strong organisational and administrative skills.
• Delivery / solution focused with a strong flair for systems and clarity; A client first mentality: able to anticipate needs.
• Ability to work under pressure, meet deadlines with shifting priorities.
• A team player.

At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race).