Account Manager in Bath

We are looking for a highly motivated individual to join us as an Account Manager. You will build strong relationships with key client stakeholders, becoming an advocate and trusted advisor. You will gain a deep understanding of client requirements in order to identify new opportunities for growth, whilst proactively addressing service issues.

As an Account Manager you will:

• Implement a structured programme of service reviews for your accounts
• Optimise customer use of Mayden solutions
• Identify, nurture and convert opportunities for account growth
• Manage customer issues to resolution
• Utilise customer data to ensure account health and address any issues proactively
• Collaborate with Product, Customer Support and other internal teams to support customer requirements

Key Responsibilities:

• Relationship management
• Account growth
• Client strategy
• Client advocacy
• Problem resolution
• Contract management

Following completion of new starter training, you will be happy to handle a caseload of clients to start building key relationships. You will be expected to self-manage your own backlog of work and organise your own time to deliver this in the most effective way possible alongside your team.

About You:

• You will have a proven track record in an account management role
• You will have experience of owning accounts and managing commercial targets
• You will be proactive and resourceful, taking initiative to solve problems
• You have juggled multiple priorities successfully to meet deadlines or targets
• You will have previous experience within the health and care, health tech, or a related regulated industry (desirable)

More about you:

• Teamwork and Collaboration ability to work with own team and others
• Are you passionate about using technology for good? We look for people who care about the impact of their work
• Do you have a track record of good self-organisation, communication, and a flexible approach to work?
• Willing to work in a team and collaborate and work together even when it’s hard
• A willingness to learn and be self-reflective is important
• Are you keen to learn new skills and share your learning and experience with others?

Key Skills:

• Exceptional written and verbal communication skills
• Ability to engage proactively with different types of stakeholder in different contexts
• Ability to think strategically and align client goals with solutions
• Attention to detail to ensure all correspondence is accurate and professional
• Collaborative, with the ability to work with multiple stakeholders across the business to advocate for the customer and ensure excellent service
• Technical proficiency, with the ability to navigate CRM software

Why Apply:

• 25 days Annual Leave: plus bank holidays with the ability to buy and sell leave
• Health & Security: Life assurance, private health insurance, and an enhanced pension (following successful completion of probation)
• Growth: Personal training and conference budget to support your professional development
• Wellbeing: Onsite gym, fresh fruit and lots of extras!
• Commuting: Onsite parking, including EV charging points
• Flexibility: A flexible ‘place of work’ policy

Location and Flexibility:

This is a permanent, full-time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath.

Our Approach to Work: Collaboration is one of our four company values – we work best together. We believe there is significant benefit from working face-to-face when doing so. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible ’place of work’ policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.

How to Apply:

• Your CV: Highlighting all those amazing things you have achieved and done.
• A Covering Letter: Describing your interest in the role, what you are passionate about, and what you think you would bring to the team and to Mayden. We truly do read these! We enjoy hearing about you, your interests, and what makes you tick.

Successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden. You must be eligible to live and work in the UK. Sorry, we are unable to accept applications from individuals who would require an employer to sponsor them for a work permit.

About Us:

Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT Industry awards and finalists again in 2021. We love that the work we do makes a difference in healthcare, changing what’s possible for clinicians and patients. Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen. Accessibility best practices and standards are important to us and our customers, you don’t have to have experience in all of these, just a willingness to learn.