At a Glance
- Tasks: Build strong client relationships and identify growth opportunities while resolving service issues.
- Company: Join a forward-thinking company dedicated to using technology for good.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for personal and professional development.
- Why this job: Make a real impact by advocating for clients and driving account growth.
- Qualifications: Proven account management experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a highly motivated individual to join us as an Account Manager. You will build strong relationships with key client stakeholders, becoming an advocate and trusted advisor. You will gain a deep understanding of client requirements in order to identify new opportunities for growth, whilst proactively addressing service issues.
As an Account Manager you will:
- Implement a structured programme of service reviews for your accounts
- Optimise customer use of Mayden solutions
- Identify, nurture and convert opportunities for account growth
- Manage customer issues to resolution
- Utilise customer data to ensure account health and address any issues proactively
- Collaborate with Product, Customer Support and other internal teams to support customer requirements
Key Responsibilities:
- Relationship management
- Account growth
- Client strategy
- Client advocacy
- Problem resolution
- Contract management
Following completion of new starter training, you will be happy to handle a caseload of clients to start building key relationships. You will be expected to self-manage your own backlog of work and organise your own time to deliver this in the most effective way possible alongside your team.
About You:
- You will have a proven track record in an account management role
- You will have experience of owning accounts and managing commercial targets
- You will be proactive and resourceful, taking initiative to solve problems
- You have juggled multiple priorities successfully to meet deadlines or targets
- You will have previous experience within the health and care, health tech, or a related regulated industry (desirable)
More about you:
- Teamwork and Collaboration ability to work with own team and others
- Are you passionate about using technology for good? We look for people who care about the impact of their work
- Do you have a track record of good self-organisation, communication, and a flexible approach to work?
- Willing to work in a team and collaborate and work together even when it’s hard
- A willingness to learn and be self-reflective is important
- Are you keen to learn new skills and share your learning and experience with others?
Key Skills:
- Exceptional written and verbal communication skills
- Ability to engage proactively with different types of stakeholder in different contexts
- Ability to think strategically and align client goals with solutions
- Attention to detail to ensure all correspondence is accurate and professional
- Collaborative, with the ability to work with multiple stakeholders across the business to advocate for the customer and ensure excellent service
- Technical proficiency, with the ability to navigate CRM software
Why Apply:
- 25 days Annual Leave: plus bank holidays with the ability to buy and sell leave
Health
Account Manager employer: Mayden
At Mayden, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an Account Manager, you will benefit from a supportive environment that encourages professional growth, with access to comprehensive training and development opportunities. Located in a vibrant area, we offer a competitive benefits package, including generous annual leave and a commitment to using technology for good, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show them you understand their needs and how you can help grow their accounts.
✨Tip Number 3
Practice your problem-solving skills. Be ready to discuss how you've tackled challenges in the past, especially in account management roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in relationship management and account growth, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Communication Skills:Since exceptional written and verbal communication is crucial for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors. We love a polished application that shows attention to detail!
Demonstrate Proactivity:In your application, share examples of how you've taken initiative in previous roles. Whether it’s solving problems or managing multiple priorities, we want to see your proactive approach shine through. It’s all about showing us you can handle the challenges of the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. This not only streamlines the process but also ensures we receive all your details correctly. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Mayden
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and challenges, especially in the health tech sector. This will help you demonstrate your ability to build strong relationships and advocate for client interests.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. Highlight your proactive approach and resourcefulness, as these are key traits for an Account Manager. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strategic Thinking
Be ready to discuss how you align client goals with solutions. Think about specific instances where you've identified growth opportunities or optimised service delivery. This shows that you can think strategically and contribute to account growth.
✨Emphasise Team Collaboration
Account Managers often work with various internal teams. Share experiences where you've collaborated effectively with others to meet client needs. This will highlight your teamwork skills and your ability to navigate different stakeholder dynamics.
