At a Glance
- Tasks: Assist patients in accessing services and manage administrative duties for smooth practice operations.
- Company: Maybush Medical Centre, a friendly practice with high standards of care.
- Benefits: Opportunities for professional development and a supportive team environment.
- Other info: Flexible working hours with free parking and good transport links.
- Why this job: Join a dedicated team and make a real difference in patient care.
- Qualifications: Good English and Maths skills, experience in healthcare, and strong communication abilities.
The predicted salary is between 18900 - 23100 £ per year.
Maybush Medical Centre is looking to recruit a Care Navigator to join our friendly practice team. We are a successful practice with the highest standards of care and almost 10,000 patients. We are actively seeking to increase our list size.
Main duties of the job
We are looking for a dedicated and friendly Care Navigator who will fit into our high performing team. The role will be working from Monday to Friday; one week of mornings from 8:00-13:15pm and one week of afternoons from 13:15-18:30pm.
About us
We are located just on the outskirts of Wakefield city centre, and have ample free parking on site and good local transport links. The practice operates from purpose-built premises. We are a SystmOne site. Maybush is an accredited training practice for student nurses, GPs and medical students and offers opportunities to progress and develop, in both clinical and non-clinical capacities.
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Issuing patient on-line access passwords.
- Deal with all general enquiries, explain Practice procedures to patients.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals.
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details.
- Communicate test results appropriately being aware of confidentiality at all times.
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying.
- Ensure Practice is closed down safely at night to include closing of window and shutters.
Person Specification
Qualifications
- Good level of English and Maths.
Experience
- Experience of working in a primary healthcare setting.
- Evidence of appropriate continuing professional development activity to maintain up to date knowledge.
- Evidence of working autonomously and as part of a team.
- Experience of working with General Practice.
Knowledge and Skills
- Understanding and knowledge of policy related to delivery of Primary Care including the PMS contract, Clinical Governance and Quality and Outcomes Framework.
- Understanding the health needs of Primary Care.
- Understanding of equal opportunity and diversity issues.
- Excellent interpersonal, verbal and written communication skills.
- Time management and ability to prioritise workload.
- Experience of SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Wakefield employer: Maybush Medical Centre
Maybush Medical Centre is an excellent employer, offering a supportive and friendly work environment for Care Navigators. With opportunities for professional development and training, employees can grow within a high-performing team dedicated to providing exceptional care to nearly 10,000 patients. Located just outside Wakefield city centre, the practice boasts ample free parking and convenient transport links, making it an ideal place for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Wakefield
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Maybush Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Maybush Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Maybush Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Navigator in Wakefield
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Maybush Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Maybush Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Maybush Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Maybush Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Maybush Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Maybush Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
