At a Glance
- Tasks: Welcome guests, manage bookings, and provide exceptional service in a luxury wellness environment.
- Company: Join The Emory, a modern masterpiece hotel in Belgravia.
- Benefits: Competitive salary, family-friendly policies, health support, and career development opportunities.
- Other info: Enjoy exclusive discounts, social events, and a focus on wellbeing.
- Why this job: Create magical experiences for guests while working in a dynamic and supportive team.
- Qualifications: Previous experience in a luxury hotel environment is preferred.
The predicted salary is between 30000 - 40000 £ per year.
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you. At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoy being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities:- To assist members and guests when they enter the Club by checking guests in to the facilities or their appointments, explaining about the facilities for any first time visitors.
- To take any spa and fitness appointments as per our LQA and Forbes standards – and to ensure no overbooking occurs, to fill empty appointments.
- To manage the diary and ensure bookings are scheduled in a way to maximise occupancy and that any agency bookings are well managed.
- To deal with telephone and email enquiries regarding the Club and its services.
- To offer assistance to any guests regarding local information, rates, rules, treatments etc.
- To be responsible for the checking and ensuring the cleanliness and maintenance of the reception areas including retail displays.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
Financial Stability:- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Referral Scheme ‘Introduce a Star’ where you can earn up to 1,500 GBP.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates of 50 GBP per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Wellness Club Receptionist employer: Maybourne
At The Emory, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values creativity and collaboration. Our commitment to employee growth is evident through our extensive development programmes and recognition initiatives, ensuring that every team member can thrive in their career while enjoying unique benefits such as preferential room rates and wellness support. Located in the heart of Belgravia, our modern masterpiece hotel provides a dynamic environment where you can contribute to creating extraordinary experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Wellness Club Receptionist
✨Tip Number 1
Get to know the hotel and its services inside out! Familiarise yourself with The Emory's unique offerings, from the rooftop bar to the wellness facilities. This way, when you chat with potential employers, you can show off your knowledge and passion for creating those magical guest experiences.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info about job openings and help you stand out when applying through our website.
✨Tip Number 3
Practice your interview skills! Think about common questions for a receptionist role in a luxury hotel and prepare your answers. Role-playing with a friend can help you feel more confident and ready to impress during the real deal.
✨Tip Number 4
Show your creativity! When you apply, think of ways to demonstrate how you can enhance guest experiences. Whether it’s a unique idea for a welcome gesture or a suggestion for improving service, let your personality shine through!
We think you need these skills to ace Wellness Club Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly nature shine through. We want to see how you can bring creativity to the role and create those magical memories for our guests.
Tailor Your Experience:Make sure to highlight any previous work experience in a luxury hotel environment. We’re looking for candidates who understand the high standards we uphold at The Emory, so connect your past roles to what we do here.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Wellness Club Receptionist position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this distinctive opportunity at The Emory.
How to prepare for a job interview at Maybourne
✨Know the Hotel Inside Out
Before your interview, take some time to research The Emory and its unique offerings. Familiarise yourself with the hotel’s facilities, services, and the overall guest experience they aim to provide. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Guest-Centric Approach
As a Wellness Club Receptionist, your role revolves around creating memorable experiences for guests. Prepare examples from your previous work where you anticipated guests' needs or went above and beyond to ensure their satisfaction. This will demonstrate your alignment with The Emory's service philosophy.
✨Practice Your Communication Skills
Since you'll be dealing with various enquiries and bookings, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could encounter at the reception, such as handling a booking issue or providing local information.
✨Emphasise Team Collaboration
The Emory values a supportive and collaborative team environment. Be ready to discuss how you've worked well in teams in the past, highlighting your ability to contribute ideas and support colleagues. This will show that you’re not just a great individual contributor but also a team player who fits into their dynamic culture.
