At a Glance
- Tasks: Support retail operations during the festive season, managing customer queries and ensuring smooth day-to-day operations.
- Company: Join Maybourne, a luxury hotel group known for exceptional service and memorable experiences.
- Benefits: Enjoy competitive pay, wellness initiatives, and unique perks like discounted stays and meals.
- Other info: Be part of a supportive community that values creativity and personal growth.
- Why this job: Gain valuable experience in a dynamic retail environment while contributing to a renowned luxury brand.
- Qualifications: Strong communication skills and a passion for customer service; retail experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
- We are seeking an exceptional
- Retail Coordinator - Christmas Temp to join the Retail team at our Corporate Office on a
- Fixed Term basis for
6 months from September 2026 to January 2027 .
Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world's most renowned hotels; and Surrenne – wellbeing and longevity Member’s Club.
Our hotels have histories that stretch back over a century.
And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments.
Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury.
This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
We are continuing to grow an elegant and aspirational lifestyle brand, creating a unique online and in-store experience that reflects the values and spirit of Maybourne.
This is an exciting opportunity to join our team during the busy Christmas period, supporting our retail operations across both e Commerce and hotel properties.
In this role, you will play a vital part in providing exceptional customer service and ensuring smooth day-to-day operations throughout the festive season.
Your primary focus will be managing customer queries via email, including delivery updates, returns, exchanges, and product knowledge requests.
Additionally, you will serve as the key contact between our gift shop and online customers.
This is a fantastic opportunity to gain experience in a dynamic retail environment and contribute to a growing team during a key trading period.
DUTIES AND RESPONSIBILITIES
- Manage and respond to customer inquiries via email, providing timely updates on orders, delivery issues, return requests, and general product inquiries.
- Take ownership of customer issues and strive to provide first-contact resolution, ensuring high levels of satisfaction.
- Offer exceptional support by proactively handling delivery delays or issues, coordinating with internal teams and our third-party warehouse to resolve customer concerns promptly.
- Utilise Shopify+ to manage and track customer orders, processing refunds, exchanges, and ensuring accurate order updates.
- Oversee sample management by organising, preparing, and tracking samples for press, coordinating couriers as needed.
- Communicate new product launches and collections to hotels via presentation template, ensuring all products are accurately represented, and keep internal documents updated.
- Collaborate with the suppliers and the warehouse to oversee stock intake and distribution, including managing allocations and hotel gifting transfers and acting as the key point of contact internally.
- Support the team in updating the e Commerce site, ensuring products are listed with correct pricing, descriptions, and imagery.
- Assist the retail team with ad hoc organisational and administrative tasks.
Who thrives here?
You are spirited, with an unwavering passion for exceeding expectations at every turn.
Warmth and approachability define you, and collaboration is second nature.
You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily.
Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly.
For you, this is not just a job—it’s the next chapter in an extraordinary career.
Successful candidates for our
Retail Coordinator - Christmas Temp opportunity will be
- Customer-focused, with strong communication skills, particularly via email.
- Previous experience in an administrative or customer-facing role.
- Retail or e Commerce experience is preferred but not essential.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- A team player with strong communication and interpersonal skills, eager to learn and adapt.
- Proficiency in Microsoft Office, with basic Excel skills preferred.
- he Maybourne Experience
At Maybourne, you'll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking.
Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.
We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms.
Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.
Your dedication and hard work deserve to be recognised and celebrated.
That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day.
In return for your hard work and dedication we offer you
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
- Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments
- A programme of wellbeing initiatives, from mental health support to physical activity
- 24-hour confidential assistance helpline
- On- and off-site Occupational Health support
- Life assurance through our Death in Service scheme
- Eye care support, including vouchers and contributions towards glasses*
- Cycle to Work Scheme
- Recognition & Growth
- An extra paid day’s leave to celebrate your birthday
- Instant recognition and award programme, celebrating extraordinary contributions
- Dedicated in-house training and development to support your personal and professional growth
- Monthly colleague awards with generous prizes
- Opportunities for internal progression and cross-property moves
- 'Introduce a Star' referral scheme - with rewards of up to £1,500*
- Long service celebrations to honour your continued dedication
- A highly competitive salary package
- Increased holiday entitlement after 3 and 5 years of service
- Family-first policies, including enhanced maternity and paternity pay
- Season ticket travel loans
- Smart Tech Benefit - Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
- Moments to Remember
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted 'Guest Experience Stay' - immerse yourself in the full Maybourne experience*
- 50% off food and beverage across our restaurants and bars*
- Invitations to a year-round calendar of cherished colleague events - from the Maybourne Picnic to our festive celebrations
- Thoughtful gifts to mark weddings, new arrivals, and retirements
*Selected benefits are subject to terms and conditions.
#J-18808-Ljbffr
Retail Coordinator employer: Maybourne
Maybourne is an outstanding employer, offering a vibrant work culture that prioritises exceptional service and employee development. Located at our Corporate Office, team members benefit from comprehensive training programmes, opportunities for career advancement, and a supportive environment that values collaboration and innovation. Join us to be part of a prestigious brand that not only focuses on creating memorable guest experiences but also invests in the growth and well-being of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Coordinator
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Maybourne:Don’t forget to personalise your application for Maybourne! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Maybourne
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Maybourne offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Maybourne and contribute positively during your temporary stint.
