At a Glance
- Tasks: Manage guest reservations with precision and ensure a seamless booking experience.
- Company: Join Maybourne, a leader in luxury hospitality with a rich heritage.
- Benefits: Enjoy competitive pay, wellness perks, and opportunities for personal growth.
- Other info: Opportunities for career progression and exciting colleague events await you.
- Why this job: Be part of creating unforgettable experiences in a vibrant, supportive environment.
- Qualifications: Strong attention to detail and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
About Maybourne
Maybourne operates some of the world’s most storied and extraordinary bespoke hotels, including Claridge’s, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera, alongside its longevity and wellness brand, Surrenne. Maybourne has a history of creating stories of distinction and unique experiences that reflect the individual nature of its properties, its guests and its people, whilst maintaining a timeless and intuitive service style that are the hallmarks of its values.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
Role Overview
The Reservations Coordinator is responsible for managing the daily reservations process, ensuring all guest bookings are handled with the highest level of accuracy and efficiency. This role is critical to maintaining the luxury hotel brand's standards of service by processing payments, managing reports, and coordinating with various departments to ensure a seamless guest experience from booking to arrival.
Your responsibilities will include but will not be limited to:
- Generate and Action Daily Reports: Take ownership of generating and meticulously reviewing daily reports, including the "Reservations Booked Yesterday" report. The coordinator must ensure all bookings from the previous day are accurately updated and completed, proactively identify and correct any errors.
- Traces and Follow-up: Handle all traces to ensure every follow-up action is completed in a timely manner. This includes flagging special requests, billing notes, or other critical details that require attention.
- Operational Reports: Handle daily reservations reports, including the Activity Report, Comp Rooms Report, and Data Integrity Report and provide key insights to management and relevant teams where necessary.
- Process Financial Transactions: Accurately process payments and maintain detailed backups for reservations. This includes handling advance payments, processing cancellations, and executing timely refunds.
- End-to-End Reservation Lifecycle: Own the entire guest reservation lifecycle, from the initial booking creation and payment processing to preparing for guest arrival. This involves meticulous attention to detail at every step.
- Collaboration with Other Departments: A reservation is the starting point for a guest's stay, but its success depends on multiple departments. The coordinator must have strong relationships with the front desk (for seamless check-in), housekeeping (for room preparation), and the guest services teams (for special requests and activity bookings).
Who thrives here?
You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly. For you, this is not just a job—it’s the next chapter in an extraordinary career.
The Maybourne Experience
At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role. We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
- Health & Wellbeing: Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes. Option to purchase up to five additional days of annual leave per year. Monthly access to subsidised massage and podiatry treatments. A programme of wellbeing initiatives, from mental health support to physical activity. 24-hour confidential assistance helpline. On- and off-site Occupational Health support. Life assurance through our Death in Service scheme. Eye care support, including vouchers and contributions towards glasses. Flu vaccination vouchers. Cycle to Work Scheme.
- Recognition & Growth: An extra paid day’s leave to celebrate your birthday. Instant recognition and award programme, celebrating extraordinary contributions. Dedicated in-house training and development to support your personal and professional growth. Monthly colleague awards with generous prizes. Opportunities for internal progression and cross-property moves. ‘Introduce a Star’ referral scheme – with rewards of up to £1,500. Long service celebrations to honour your continued dedication.
- Financial Care: A highly competitive salary package. Increased holiday entitlement after 3 and 5 years of service. Family-first policies, including enhanced maternity and paternity pay. Season ticket travel loans. A generous pension scheme. Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
- Moments to Remember: Exceptional colleague rates of £50 per night across Maybourne properties for you and your family. A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience. 50% off food and beverage across our restaurants and bars. Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations. Thoughtful gifts to mark weddings, new arrivals, and retirements.
*Selected benefits are subject to terms and conditions.
Reservations Coordinator employer: Maybourne
At Maybourne, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters creativity and innovation. As a Reservations Coordinator, you will enjoy tailored development opportunities, competitive benefits, and a commitment to your personal growth, all while being part of a team dedicated to creating extraordinary guest experiences in some of the world's most luxurious hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maybourne. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maybourne
Don't be shy about reaching out to Maybourne directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maybourne and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maybourne
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
