At a Glance
- Tasks: Guide new members, manage onboarding, and ensure excellent service standards.
- Company: Join a family-friendly company with a focus on wellbeing and career growth.
- Benefits: Enjoy competitive salary, enhanced parental leave, and health support.
- Other info: Be part of fun social events and enjoy exclusive discounts.
- Why this job: Make a real difference in member experiences while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Main duties and responsibilities include being fully versed with book4time, knowcross, and Peoplevine. You should be able to explain how to use the Peoplevine app to any guests or members who have questions regarding this. Manage and facilitate new member onboarding processes, maintaining the willingness to contribute to any other duties assigned to ensure member needs are addressed and implemented. Ensure the timely delivery of renewal invoices, member notices, mailing lists, and other retention communications including preparation of membership reports and data. Ensure the Surrenne team are aware of any updates to the membership offering and any new members and member preferences. Be familiar with all members by their preferred name and be knowledgeable regarding their preferences. Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Benefits
- Financial Stability: Excellent salary package, family-friendly company policies, including enhanced Maternity and Paternity Pay, holiday allowance increase after 3 and 5 years of service, travel season ticket loans, pension scheme, salary sacrifice, holiday trading, retail discount.
- Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, flu vaccination vouchers, eye test vouchers and contributions towards glasses, a dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline, on and off-site Occupational Health Service, death in service salary contribution, various wellbeing activities focused on mental and physical health, a complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals, cycle to work, wellbeing & social champions, volunteering opportunities.
- Recognition and Career Development: Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500, instant colleague recognition and award programme with generous prizes, colleague of the month nominations with generous prizes, additional paid day off to celebrate your Birthday, internal transfer and promotion opportunities, in-house training and development team with a strong focus on career progression and personal growth, long service awards.
- Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne, hotel guest experience stay including an overnight stay and wining and dining at our renowned restaurants and bars, 50% food and beverage discount across the Maybourne, social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.), wedding and baby gifts, retirement functions.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Membership Executive employer: Maybourne
As a Membership Executive at our esteemed establishment, you will thrive in a supportive and family-friendly work environment that prioritises employee wellbeing and career development. With excellent benefits such as enhanced maternity and paternity pay, generous holiday allowances, and a strong focus on mental health support, we ensure our team members feel valued and empowered to grow. Join us for memorable experiences, including preferential rates at our luxurious hotels and engaging social events that foster a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Executive
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Membership Executive role. Highlight your experience with onboarding processes and member engagement, as these are key to impressing the hiring team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. Personal connections can make a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Membership Executive
Some tips for your application 🫡
Know Your Stuff:Make sure you’re familiar with the tools mentioned in the job description, like book4time and Peoplevine. If you can show us that you know how to use these apps, it’ll really help your application stand out!
Personal Touch:We love a personal touch! When you write your application, try to include specific examples of how you've contributed to member onboarding or retention in the past. It shows us you care about the role and our members.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to highlight your relevant experience without waffling on too much!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Maybourne
✨Know Your Tools
Make sure you’re familiar with book4time, knowcross, and Peoplevine. Brush up on how to explain the Peoplevine app to guests or members, as this will likely come up in your interview. Being able to demonstrate your knowledge of these tools shows that you're ready to hit the ground running.
✨Showcase Your Member-Centric Approach
Prepare examples of how you've successfully managed member onboarding processes in the past. Highlight your ability to remember names and preferences, as personalisation is key in this role. This will demonstrate your commitment to providing excellent service and understanding member needs.
✨Be Ready for Data Discussions
Since you'll be handling membership reports and retention communications, be prepared to discuss your experience with data management. Bring examples of how you've used data to improve member experiences or streamline processes, as this will show your analytical skills.
✨Emphasise Team Collaboration
The role involves working closely with the Surrenne team, so be ready to talk about your teamwork skills. Share instances where you’ve collaborated effectively with others to achieve a common goal, and express your willingness to contribute to various duties as needed.
