At a Glance
- Tasks: Welcome guests and manage bookings at a luxury wellbeing club in a stunning hotel.
- Company: Join The Emory, a modern masterpiece hotel in Belgravia.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like discounts and wellness support.
- Other info: Great opportunities for career growth and personal development await you!
- Why this job: Create magical experiences for guests while working in a vibrant, supportive team.
- Qualifications: Previous experience in luxury hospitality is preferred but not essential.
The predicted salary is between 24300 - 29700 £ per year.
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you
At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day.
You will be part of the team to shape our future and fulfil our purpose.
The Emory
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers.
From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar.
Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
Who strives here?
We believe the truest luxury is time well spent.
Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us.
You are warm and friendly, and enjoying being creative in providing extraordinary guest services.
You like to think from guests’ perspective what they might need before they even ask you.
And you aim for creating those magical memories for them.
We anticipate you have previous work experience in a luxury hotel environment.
The Emory Experience
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.
We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.
Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities
- To assist members and guests when they enter the Club by checking guests in to the facilities or their appointments, explaining about the facilities for any first time visitors
- To take any spa and fitness appointments as per our LQA and Forbes standards–and to ensure no overbooking occurs, to fill empty appointments
- To manage the diary and ensure bookings are scheduled in a way to maximise occupancy and that any agency bookings are well managed
- To deal with telephone and email enquiries regarding the Club and it’s services. To offer assistance to any guests re local information, rates, rules, treatments etc.
- To be responsible for the checking and ensuring the cleanliness and maintenance of the reception areas including retail displays
- To be responsible for the operation of the till and the end of day till readings and all associated administration work.
- Be responsible for the organisation of members’ laundry service in conjunction with the Spa Attendant.
- To ensure that any lost property is handed over to security and logged accordingly.
- To always ensure that there is a strong emphasis on personal service.
- To know all members by their preferred name and be knowledgeable regarding their preferences.
- To have a full understanding of membership inclusions.
- To be fully versed with book4time, knowcross, Peoplevine. Be able to explain how to use Peoplevine app to any guests or members who have questions regarding this.
- To have a full understanding of the LQA and Forbes standards applicable to the Club and adhere to these standards at all times.
- To ensure that client confidentially is maintained at all times.
- To ensure that the reception desk is manned at all times.
- To ensure all clients are greeted in an appropriate manner and to Surrenne standards.
Ensuring that all complaints are dealt with in a reasonable, tactful and efficient way, referring complaints when necessary to the Health Club Management.
- Before going off duty, to ensure the Reception desk area is clean and that a detailed handover is sent or given to the next shift.
- To ensure the rota is correctly followed at all times ensure that any changes made are authorised by Surrenne management.
- To be flexible in shifts should changes need to be made to cover the reception desk.
- To ensure that you are neatly presented in the correct uniform at all times and adhere to all Health and Hygiene regulations. Maintain high standards of personal hygiene.
- To inform the Departmental Training Co-ordinator of any training needs within the reception team and initiate where necessary.
- To encourage and motivate all staff with whom you work.
- Generally being alert for opportunities to improve the profitability of the department i. e. through controlling wastage and being responsible for the economy of all utilities and resources.
- To assist the department in hitting the monthly budgets by up-selling treatments, retailing products and promoting memberships.
It is also vital to charge for cancelled appointments and no-show guests.
- To maintain effective communication within the department and ensure that the Health Club Manager is kept well informed of any problems/queries that have arisen.
- To report any problems/complaints to Surrenne Management.
- To attend any department training sessions and/or meetings as required.
- To carry out any other reasonable request as directed by the senior Management.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
- Financial Stability
- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
#J-18808-Ljbffr
Wellbeing Club Receptionist in London employer: Maybourne
At Maybourne, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters creativity and innovation. Our commitment to employee growth is evident through tailored development opportunities and a range of benefits, including competitive salaries, enhanced leave options, and wellness initiatives. Located in a prestigious area, our Corporate Office provides a unique environment where you can thrive while contributing to the future of luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Club Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maybourne. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maybourne
Don't be shy about reaching out to Maybourne directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Wellbeing Club Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maybourne and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maybourne
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
