At a Glance
- Tasks: Guide new members, manage onboarding, and ensure excellent service standards.
- Company: Family-friendly company focused on member satisfaction and wellbeing.
- Benefits: Competitive salary, enhanced parental leave, wellness support, and career development opportunities.
- Other info: Enjoy a vibrant workplace with various wellbeing activities and recognition programmes.
- Why this job: Join a supportive team and make a real difference in member experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Main duties and responsibilities include:
- Be fully versed with book4time, knowcross, Peoplevine.
- Explain how to use the Peoplevine app to any guests or members who have questions.
- Manage and facilitate new member onboarding processes, contributing to any other duties assigned to ensure member needs are addressed.
- Ensure the timely delivery of renewal invoices, member notices, mailing lists, and other retention communications, including preparation of membership reports and data.
- Keep the Surrenne team informed of any updates to the membership offering and any new members and member preferences.
- Be familiar with all members by their preferred name and knowledgeable regarding their preferences.
- Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Benefits include:
- Excellent salary package.
- Family-friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support, including subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cyle to Work scheme.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development.
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
Membership Executive in London employer: Maybourne
As a Membership Executive, you will thrive in a supportive and family-friendly environment that prioritises employee wellbeing and career development. With excellent benefits such as enhanced maternity and paternity pay, generous holiday allowances, and a focus on mental health support, our company fosters a culture of recognition and growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Executive in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with members and what values they promote. This will help you tailor your answers and show that you're a great fit!
✨Tip Number 2
Practice explaining how to use relevant apps like Peoplevine. You might get asked about it in the interview, so being able to confidently demonstrate your knowledge will set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for member engagement! Share examples of how you've successfully onboarded new members or improved retention in past roles. This will highlight your commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Membership Executive in London
Some tips for your application 🫡
Know Your Stuff:Make sure you’re familiar with the tools mentioned in the job description, like book4time and Peoplevine. We want to see that you can hit the ground running, so a little research goes a long way!
Personal Touch:When you write your application, try to show us your personality! Mention how you connect with members and how you’d make them feel valued. We love candidates who can bring a personal touch to our service.
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant experience and skills without rambling. We appreciate clarity and focus, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Maybourne
✨Know Your Tools
Make sure you're familiar with book4time, knowcross, and Peoplevine. Brush up on how to explain the Peoplevine app to guests or members, as this will likely come up in your interview. Being able to demonstrate your knowledge of these tools shows that you're ready to hit the ground running.
✨Show Your People Skills
As a Membership Executive, you'll be interacting with members regularly. Prepare examples of how you've successfully onboarded new members or handled member inquiries in the past. Highlight your ability to remember names and preferences, as personalisation is key in this role.
✨Understand the Importance of Communication
Be ready to discuss how you would ensure timely delivery of renewal invoices and other communications. Think about how you can contribute to keeping the Surrenne team updated on membership offerings and preferences. Clear communication is essential for maintaining member satisfaction.
✨Emphasise Service Excellence
Familiarise yourself with the LQA standards and be prepared to discuss how you would maintain high service levels. Share any experiences where you went above and beyond to meet member needs, as this will demonstrate your commitment to excellent service.
