Head Waiter/Waitress

We are seeking a talented Head Waiter / Waitress to join the Dante team at Claridge’s. From the heartbeat of the Greenwich Village to the heart of Mayfair, Dante has crossed the Atlantic to bring its iconic cocktail culture to the timeless elegance of Claridge’s. As a part of the finely tuned and knowledgeable team, you will be serving our guests delicious modern Italian cuisine and world‑class cocktails, creating an unforgettable dining experience. No matter the time of day they join us, you will be there to provide our guests with a seamless service that lingers long after the last sip of their Negronis.

Responsibilities

• Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional.
• Overseeing a team of waiters, ensuring that our standards are adhered to.
• Overseeing and assisting in the set up of the dining room including table settings, waiter stations and stock.
• Ensuring that the dining experience of your guests within your section is unforgettable.
• Handling complaints in a timely and efficient manner.
• Ensuring that licensing laws, health and safety legislation is adhered to.

Qualifications

• Demonstrate genuine dedication to Claridge’s and Dante and show a commitment to consistent quality in our product and service.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be motivated, creative and have worked in a similar role, within a five star or fine dining environment.
• You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
• Be fluent in spoken and written English, a second language is desirable, however this is not a prerequisite.

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.