Digital Solutions Manager - Hospitality

Maybourne

Digital Solutions Manager – Hospitality

Working closely with the Director, Digital Shared Services and Director, Technology Operations, the Digital Solutions Manager – Hospitality will oversee all service management, solution lifecycle management and optimisation of our hospitality technology ecosystem that supports the hotels, corporate and other business ventures marketed by Maybourne (retain, lifestyle, membership, residences etc.)

This role is critical in ensuring seamless integration of systems, driving digital innovation, and enhancing the overall guest and operational experience through technology solutions. The role will work at the intersection of business, technology and operations, collaborating with multiple internal stakeholders, external vendors, and strategic partners.

Who thrives here?

You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

Main Duties & Responsibilities

Main responsibilities of the Digital Solutions Manager – Hospitality role include but are not limited to:

• Collaborate on the end-to-end lifecycle management of hospitality systems, products, solutions and integrations across the enterprise with internal teams and 3rd parties, inclusive of planning, scope definition, experience design, service design, solution design, implementation, quality assurance, user acceptance testing, service readiness, support and maintenance.
• Lead cross-functional digital projects, from business case development to deployment, ensuring clear documentation, stakeholder alignment, and successful rollouts.
• Ensure all hospitality solutions, integrations and 3rd party vendors comply with industry regulations, data processing standards, cybersecurity and regulatory requirements, PCI compliance and Maybourne policies.
• Lead efforts to build a cohesive technology ecosystem, integrating various platforms to enable smooth data flow, improved reporting, and enhanced guest personalization.
• Spearhead integration initiatives between systems (APIs, middleware, iPaaS), ensuring efficient, secure, and scalable data exchanges across platforms.
• Oversee hospitality solutions upgrades and patch release cycles across portfolio.
• Maintain solution blueprints and service standards for hospitality solutions.
• Conduct periodic audits to manage compliance with technology governance and solutions design standards for implementations, integrations and data integrity.
• Champion cultural and organisational process changes needed to deliver the strategic hospitality solutions roadmap and optimise operations across the enterprise.
• Develop and Institute standard operating procedures (SOPs) for hospitality solutions digital operations to streamline governance and cross-functional processes.
• Collaborate with the business on cross-functional projects to enhance overall customer service and operational efficiencies with the hospitality solutions ecosystem.
• Establish and maintain operational and annual budgeting for hospitality digital solutions.
• Work closely with technology vendors, solution providers, and consultants to evaluate new tools, manage implementations, and maintain service-level agreements (SLAs).
• Develop user training materials and support frameworks to ensure seamless adoption of digital solutions by property and corporate teams.
• Stay abreast of emerging technologies in hospitality (AI, IoT, Mobile Key, Digital ID, Agentic Solutions, etc.) and recommend pilots or scalable initiatives.

Successful candidates for our Digital Solutions Manager – Hospitality opportunity will have:

• Proven experience in a similar role
• Highly organised, curious and analytical
• Excellent communication skills, both written and verbal
• Ability to communicate effectively with technical and non-technical stakeholders
• Proficient in Microsoft Office, Teams and other office or collaboration software
• Ability to prioritize and multitask in a fast-paced environment, decision-making and proactive problem-solving
• Attention to detail and accuracy
• Discretion and confidentiality
• Ability to work under pressure and handle challenging situations
• Passion for hospitality

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role.

We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family-friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increases after 3 and 5 years of service.
• Holiday Trading: Opportunity to purchase and sell up to 5 days of annual leave per year.
• Travel Season Ticket Loans.
• Retail discount of up to 50%.
• Smart Tech: The ability to purchase white goods and pay in 6, 9, or 12-month instalments.

Wellbeing Support

• Subsidised monthly masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline.
• On- and off-site Occupational Health Service.
• Death-in-Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art, all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work Scheme.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star,’ where you can earn up to £1,500*.
• Colleague recognition and award programme with generous prizes.
• Additional paid day off to celebrate your birthday.

Memorable Experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleagues' Children's Party, etc.).

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.