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- Tasks: Welcome guests, manage bookings, and create memorable experiences at our luxury wellness club.
- Company: Join The Emory, a modern masterpiece hotel in Belgravia.
- Benefits: Competitive salary, enhanced family policies, and wellness support.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Be part of a creative team shaping extraordinary guest experiences.
- Qualifications: Previous experience in a luxury hotel environment is preferred.
The predicted salary is between 30000 - 40000 £ per year.
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you. At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoy being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities:- To assist members and guests when they enter the Club by checking guests in to the facilities or their appointments, explaining about the facilities for any first-time visitors.
- To take any spa and fitness appointments as per our LQA and Forbes standards – and to ensure no overbooking occurs, to fill empty appointments.
- To manage the diary and ensure bookings are scheduled in a way to maximise occupancy and that any agency bookings are well managed.
- To deal with telephone and email enquiries regarding the Club and its services. To offer assistance to any guests re local information, rates, rules, treatments etc.
- To be responsible for the checking and ensuring the cleanliness and maintenance of the reception areas including retail displays.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
- Financial Stability: Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development: Referral Scheme ‘Introduce a Star’ where you can earn up to 1,500 GBP.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences: Preferential room rates of 50 GBP per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Wellness Club Receptionist in City of Westminster employer: Maybourne
Contact Detail:
Maybourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellness Club Receptionist in City of Westminster
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time researching The Emory. Familiarise yourself with their services, values, and what makes them unique. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Wellness Club Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family, like checking in guests or answering queries. This will boost your confidence and help you shine in the real deal.
✨Tip Number 3
Show off your creativity! Think about how you can enhance guest experiences. Maybe you have ideas for special events or ways to improve service. Bring these ideas to the table during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team at The Emory. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Wellness Club Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the warm and friendly side of you that aligns with our service philosophy. Don’t be afraid to be creative and share why you’re passionate about providing extraordinary guest services.
Tailor Your Experience: Make sure to highlight any previous experience in a luxury hotel environment. We love seeing how your past roles have prepared you for this position. Connect your skills to what we do at The Emory, especially in terms of guest interaction and service excellence.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out, and ensure you answer any specific questions from the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at The Emory!
How to prepare for a job interview at Maybourne
✨Know the Hotel Inside Out
Before your interview, take some time to research The Emory and its unique offerings. Familiarise yourself with the facilities, services, and the overall guest experience they aim to provide. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Guest-Centric Mindset
During the interview, emphasise your ability to anticipate guests' needs. Share specific examples from your previous roles where you went above and beyond to create memorable experiences for guests. This aligns perfectly with The Emory's philosophy of seamless service.
✨Demonstrate Team Spirit
The Emory values collaboration, so be prepared to discuss how you work well in a team. Highlight any past experiences where you contributed to a positive team environment or helped colleagues achieve a common goal. This will resonate with their supportive and nurturing culture.
✨Prepare for Role-Specific Scenarios
Think about the main duties of a Wellness Club Receptionist and prepare for situational questions. For instance, how would you handle a double booking or a guest complaint? Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.