Treatments Manager in City of Westminster

We are seeking an exceptional Treatments Manager to join the Health Club & Spa team at Claridge’s. Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

Claridge’s Spa is an epicentre of wellness, showcasing healing rituals, a knowledge of restorative body work and the latest bio-innovation to amplify emotional, physical and spiritual wellbeing. Your role will be defined by grace, warmth and serenity, as you gently guide guests into a world of calm, far removed from the city’s hustle and bustle.

As Treatments Manager you will be responsible for:

• Overseeing therapist performance, conducting regular reviews and coaching to promote consistent service standards.
• Supporting recruitment, onboarding and ongoing training and development of therapy team to ensure capabilities align with brand standards.
• Ensuring all treatment protocols are delivered accurately and in accordance with LQA/Forbes service standards.
• Ensuring excellent guest experience and navigating guest feedback.
• Conducting regular inspections of the treatment areas to ensure all facilities are maintained to the highest standards of cleanliness, safety and presentation.
• Coordinating with housekeeping, maintenance and laundry teams to promptly resolve operational issues and maintain facility excellence.
• Ensuring that the treatment facilities are stocked with supplies to deliver services, overseeing stock management in accordance with departmental budgets.
• Supporting revenue generation through effective management of treatment bookings, therapist utilisation and retail performance.
• Writing rotas for the therapy team.
• Implementing initiatives to ensure excellent operational function of the treatments division and ensure that SOP’s and Risk Assessments are up to date.
• Working cohesively with the Spa Operations Manager and Spa operations teams, ensuring excellent knowledge of the spa operation and displaying confident ability to support this function as and when required.
• Working closely with the Spa Director to support and implement the overall spa strategy and to enhance the spa treatment menu.
• Delivering treatments in accordance with the spa and brand standards.

Successful candidates for our Treatments Manager opportunity will have:

• Minimum of 2 years’ experience in the Luxury Spa Industry.
• Previous experience of training and developing a therapy team.
• Minimum NVQ Level 3 however level 4, CIBTAC and/or CIDESCO Qualification is preferred.
• Extensive knowledge in massage techniques including Swedish, Deep Tissue and Prenatal.
• Experience in skincare analysis and advanced facial techniques/technologies.
• The ability to deliver an exceptional spa treatment, adapting to individual guests needs.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

In return for your hard work and dedication we offer you:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.

Health and Wellbeing Support:

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development:

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences:

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.).
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.