Telecommunications Assistant in City of Westminster

We are seeking a driven Telecommunications Assistant to join the Telecommunications team at Claridge’s. Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos—generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and makes your spirit soar.

Claridge’s Telecommunications department are the calm, composed voices behind the scenes that keep the entire guest experience seamlessly connected. Whether you are assisting guests with unique requests, coordinating with departments across the hotel or ensuring urgent needs are swiftly met, you will handle every call with warmth, precision and discretion.

As a Telecommunications Assistant you will be responsible for:

• Answering all incoming and internal calls for the London hotels and corporate office, politely and efficiently, according to our company minimum standards manual.
• Taking accurate messages for guests and management.
• Providing an intuitive service, helping to create renowned memorable experiences for all our guests.
• Monitoring, responding and/or forwarding live chats from guests using Alliants live chat web interface.

Successful candidates for our Telecommunications Assistant opportunity will:

• Have a clear, pleasant speaking voice, with a fluent level of spoken and written English.
• Possess excellent typing skills.
• Provide intuitive service, with absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Ideally have worked in a similar role within a hotel environment, however this is not a prerequisite.
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• Have the ability to work under pressure with excellent attention to detail.
• Exhibit a high standard of personal presentation and a confident, professional and welcoming personality.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Financial Stability: Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, Flu vaccination vouchers, Eye test vouchers and contributions towards glasses.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
• Recognition and Career Development: Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500, Instant colleague recognition and award programme with generous prizes, Colleague of the month nominations with generous prizes, Additional paid day off to celebrate your Birthday, Internal transfer and promotion opportunities, In-house training and development team with a strong focus on career progression and personal growth, Long service awards.
• Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne, Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars, 50% Food and Beverage discount across Maybourne, Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.), Wedding and Baby gifts, Retirement functions.

Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.