Technical Operations Manager (Engineering) in City of Westminster

We are seeking a skilled and experienced Technical Operations Manager to join the Claridge’s Engineering team. Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service.

As a Technical Operations Manager, you will be responsible for:

• Protecting the Company’s interests in the building, plant and equipment, ensuring the safety of guests, visitors and colleagues.
• Maintaining the asset value of the property and enhancing, refining and improving presentation and operating effectiveness to provide an exceptional guest and colleague experience.
• Ensuring that the departments are correctly staffed and trained with a suitable team for their function, and ensuring that these team members can perform their duties to the standard required by the hotel and the company.
• Developing and implementing a robust Planned and Preventative Maintenance regime across M&E services, structure, fabric and FF&E.
• Establishing and implementing a perfect room programme in accordance with Claridge’s standards and budgetary expectations.
• Ensuring compliance of plant and equipment in line with UK health & safety regulations, ensuring all statutory inspections are completed within time and follow-up actions required as necessary.
• Ensuring reactive maintenance system (KnowCross) is fully operational to limit downtime of bedrooms and services.

Successful candidates for our Technical Operations Manager opportunity will:

• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have experience working in a similar role within a hotel environment.
• Be a proven leader, adaptable and have exceptional interpersonal and communication skills.
• Have extensive knowledge of electrical, mechanical, refrigeration, plumbing, plant rooms and general building maintenance.
• Have strong customer care skills.
• Be flexible and adaptable, and have the ability to work under pressure.
• Demonstrate excellent attention to detail.
• Display a high standard of personal presentation with a confident, professional and welcoming personality.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

A Rewarding Career with Maybourne

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Financial Stability: Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, Flu vaccination vouchers, Eye test vouchers and contributions towards glasses.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
• Recognition and Career Development: Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500, Instant colleague recognition and award programme with generous prizes, Colleague of the month nominations with generous prizes, Additional paid day off to celebrate your Birthday, Internal transfer and promotion opportunities, In-house training and development team with a strong focus on career progression and personal growth, Long service awards.
• Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne, Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars, 50% Food and Beverage discount across Maybourne, Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.), Wedding and Baby gifts, Retirement functions.

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.