At a Glance
- Tasks: Create unforgettable guest experiences while managing room reservations and maximising revenue.
- Company: Join the prestigious Maybourne team, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, wellness initiatives, and generous holiday allowances.
- Other info: Opportunities for career progression and exciting colleague events await you.
- Why this job: Be part of a vibrant community that values creativity and personal growth.
- Qualifications: Strong customer care skills and a passion for exceeding expectations.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an exceptional Rooms Reservations Sales Consultant to join Maybourne Reservations team based at Corporate Office. Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
Your responsibilities will include but will not be limited to:
- To be fully conversant with all rates operated by each individual hotel and to sell them within the revenue management controls;
- Making room reservations for our hotels to the required standards;
- Use correct telephone techniques when dealing with both internal and external customers and to maintain the highest standard of courtesy and efficiency whilst achieving the Maybourne Standards of Service on every call;
- To maximise room revenue through cross selling and up selling;
- To assist and aid the Restaurant Reservations team whenever possible;
- Creating renowned memorable experiences for our guests.
Qualifications:
- Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories;
- Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services;
- Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite;
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills;
- Strong customer care skills and ability to work under pressure, with excellent attention to detail;
- A high standard of personal presentation with confident, professional and welcoming personality.
Who thrives here? You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly. For you, this is not just a job—it’s the next chapter in an extraordinary career.
The Maybourne Experience: At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role. We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.
Your dedication and hard work deserve to be recognised and celebrated. That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you:
A Rewarding Career with Maybourne: At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
- Health & Wellbeing:
- Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments
- A programme of wellbeing initiatives, from mental health support to physical activity
- 24-hour confidential assistance helpline
- On- and off-site Occupational Health support
- Life assurance through our Death in Service scheme
- Eye care support, including vouchers and contributions towards glasses*
- Flu vaccination vouchers*
- Cycle to Work Scheme
- Recognition & Growth:
- An extra paid day’s leave to celebrate your birthday
- Instant recognition and award programme, celebrating extraordinary contributions
- Dedicated in-house training and development to support your personal and professional growth
- Monthly colleague awards with generous prizes
- Opportunities for internal progression and cross-property moves
- ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
- Long service celebrations to honour your continued dedication
- Financial Care:
- A highly competitive salary package
- Increased holiday entitlement after 3 and 5 years of service
- Family-first policies, including enhanced maternity and paternity pay
- Season ticket travel loans
- A generous pension scheme*
- Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
- Moments to Remember:
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
- 50% off food and beverage across our restaurants and bars*
- Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations
- Thoughtful gifts to mark weddings, new arrivals, and retirements
Selected benefits are subject to terms and conditions.
Reservations Sales Consultant in City of Westminster employer: Maybourne
At Maybourne, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters creativity and innovation. As a Rooms Reservations Sales Consultant, you will benefit from tailored development opportunities, competitive rewards, and a commitment to your wellbeing, all while contributing to the legacy of our prestigious hotels. Join us in creating memorable experiences for our guests and enjoy unique perks such as discounted stays and a range of health initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Sales Consultant in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Maybourne's history, values, and what makes their hotels unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with reservations, make sure you can communicate clearly and confidently over the phone. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Show off your sales skills! Think of ways you can upsell or cross-sell during your interview. Prepare examples of how you've successfully done this in the past, even if it's from a different role. It’ll demonstrate your ability to maximise revenue for Maybourne.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Maybourne family. Good luck!
We think you need these skills to ace Reservations Sales Consultant in City of Westminster
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you’re familiar with the role and the company. Dive into the job description and understand what makes Maybourne special. This will help you tailor your application to show how you fit right in!
Show Off Your Skills:When you’re crafting your application, highlight your customer care skills and any relevant experience. Use examples that demonstrate your ability to create memorable experiences for guests, just like we do at Maybourne.
Be Yourself:Let your personality shine through! We love warm and approachable candidates, so don’t be afraid to show your passion for hospitality and your eagerness to learn. Authenticity goes a long way in making a great impression.
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. It’s the best way to ensure it gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Maybourne
✨Know Your Stuff
Before the interview, make sure you’re fully conversant with the rates and offerings of each hotel in the Maybourne portfolio. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since you'll be dealing with customers over the phone, practice your telephone techniques. Role-play with a friend to ensure you maintain courtesy and efficiency while sounding professional and welcoming.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences that highlight your strong customer care skills. Think about times when you went above and beyond to create memorable experiences for guests, as this aligns perfectly with Maybourne's ethos.
✨Be Yourself
During the interview, let your personality shine through. Maybourne values warmth and approachability, so don’t hesitate to show your passion for hospitality and your eagerness to contribute to the team.
