At a Glance
- Tasks: Guide new members, manage onboarding, and ensure excellent service standards.
- Company: Join a family-friendly company with a focus on wellbeing and career growth.
- Benefits: Enjoy competitive salary, enhanced parental leave, and health support.
- Other info: Be part of fun social events and enjoy exclusive discounts.
- Why this job: Make a real difference in member experiences while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Main duties and responsibilities include being fully versed with book4time, knowcross, and Peoplevine. You should be able to explain how to use the Peoplevine app to any guests or members who have questions regarding this. Manage and facilitate new member onboarding processes, maintaining the willingness to contribute to any other duties assigned to ensure member needs are addressed and implemented. Ensure the timely delivery of renewal invoices, member notices, mailing lists, and other retention communications including preparation of membership reports and data. Ensure the Surrenne team are aware of any updates to the membership offering and any new members and member preferences. Be familiar with all members by their preferred name and be knowledgeable regarding their preferences. Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Benefits
- Financial Stability: Excellent salary package, family-friendly company policies, including enhanced Maternity and Paternity Pay, holiday allowance increase after 3 and 5 years of service, travel season ticket loans, pension scheme, salary sacrifice, holiday trading, retail discount.
- Health and Wellbeing Support: Subsidised monthly podiatrist and masseuse treatments, flu vaccination vouchers, eye test vouchers and contributions towards glasses, a dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline, on and off-site Occupational Health Service, death in service salary contribution, various wellbeing activities focused on mental and physical health, a complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals, cycle to work, wellbeing & social champions, volunteering opportunities.
- Recognition and Career Development: Referral scheme ‘Introduce a Star’ where you can earn up to £1,500, instant colleague recognition and award programme with generous prizes, colleague of the month nominations with generous prizes, additional paid day off to celebrate your birthday, internal transfer and promotion opportunities, in-house training and development team with a strong focus on career progression and personal growth, long service awards.
- Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne, hotel guest experience stay including an overnight stay and wining and dining at our renowned restaurants and bars, 50% food and beverage discount across the Maybourne, social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.), wedding and baby gifts, retirement functions.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Membership Executive in City of Westminster employer: Maybourne
As a Membership Executive at our esteemed establishment, you will thrive in a supportive and family-friendly work environment that prioritises employee wellbeing and career development. With excellent benefits such as enhanced maternity and paternity pay, generous holiday allowances, and a strong focus on mental health support, we ensure our team members feel valued and empowered to grow. Join us for memorable experiences, including preferential rates at our luxurious hotels and engaging social events that foster a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Executive in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Membership Executive role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to member onboarding and retention strategies. Think about how you can demonstrate your knowledge of tools like Peoplevine and how you’d handle member preferences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Membership Executive in City of Westminster
Some tips for your application 🫡
Know Your Stuff:Make sure you’re familiar with the tools mentioned in the job description, like book4time and Peoplevine. If you can show us that you know how to use these apps, it’ll definitely give you an edge!
Personal Touch:We love a personal touch! When you write your application, try to mention how you can connect with members on a personal level. Knowing their preferences and names can really make a difference in member satisfaction.
Show Your Service Skills:Highlight any previous experience you have in customer service or member relations. We want to see how you can contribute to maintaining our high service standards and ensure our members feel valued.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Maybourne
✨Know Your Tools
Make sure you’re familiar with book4time, knowcross, and Peoplevine. Brush up on how to explain the Peoplevine app to guests or members, as this will likely come up in your interview. Being able to demonstrate your knowledge of these tools shows that you're ready to hit the ground running.
✨Showcase Your Member-Centric Approach
During the interview, highlight your experience with onboarding processes and how you’ve addressed member needs in the past. Share specific examples of how you’ve built relationships with members and tailored your service to their preferences. This will show that you understand the importance of excellent service.
✨Be Prepared for Data Discussions
Since the role involves preparing membership reports and managing communications, be ready to discuss your experience with data management. Bring examples of how you've used data to improve member retention or streamline processes. This will demonstrate your analytical skills and attention to detail.
✨Emphasise Team Collaboration
The job requires working closely with the Surrenne team, so be prepared to talk about your teamwork skills. Share instances where you’ve collaborated effectively with others to achieve a common goal. This will show that you can contribute positively to the team dynamic.
