Luxury Sales Coordinator - CRM & Events Support in City of Westminster

We are seeking an exceptional Sales Coordinator to join the Maybourne Sales team in Corporate Office. Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world's most renowned hotels, and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

As a Sales Coordinator your responsibilities will include but will not be limited to:

• Being responsible for the daily running of the office, ensuring that urgent client queries by telephone and email are always answered/actioned in an appropriate manner.
• Ensuring the telephones are answered quickly and efficiently, and in the hospitable manner appropriate for Maybourne.
• In conjunction with other administrative staff, ensuring the emails/telephones are adequately covered during business hours and that calls are directed to the relevant colleague or detailed messages are taken and actioned as appropriate.
• Monitoring incoming emails of the Sales team when they are away from the office.
• Ensuring all incoming leads are researched and passed to the appropriate Sales Manager with the details added to Salesforce (the sales database and record system).
• Entering notes, contacts and correspondence, where applicable, into Salesforce.
• Co-ordinating invitations and responses to showcases, presentations and planning travel agency and MICE Fam trips and other promotional events.
• Assisting with the preparation of all presentations and assisting in planning new starter Inductions with hotel teams.

Who thrives here? You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne Experience: At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role. We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.

A Rewarding Career with Maybourne: At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional. Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Financial Stability: Excellent salary package.
• Family-friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increases after 3 and 5 years of service.
• Holiday Trading: Opportunity to purchase and sell up to 5 days of annual leave per year.
• Travel Season Ticket Loans.
• Retail discount of up to 50%.
• Smart Tech: The ability to purchase white goods and pay in 6, 9, or 12-month instalments.

Wellbeing Support: Subsidised monthly masseuse treatments. Flu vaccination vouchers. Eye test vouchers and contributions towards glasses. A dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline. On- and off-site Occupational Health Service. Death-in-Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art, all-day dining colleague restaurant serving a range of nutritious meals. Cycle to Work Scheme.

Recognition and Career Development: Referral Scheme ‘Introduce a Star,’ where you can earn up to £1,500. Colleague recognition and award programme with generous prizes. Additional paid day off to celebrate your birthday.

Memorable Experiences: Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across the Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleagues' Children's Party, etc.).

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.