Junior Floor Housekeeper in City of Westminster

We are seeking an exceptional Junior Floor Housekeeper to join the Claridge’s team. Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service.

Responsibilities:

• Assisting with the checking of cleaned rooms prior to new guests checking in.
• The seamless running of your assigned section of our unique rooms.
• The supervision of your housekeeping team, including Room Attendants and House Porters, in order to provide memorable experiences for our guests.
• Ensuring that the highest standards are maintained at all times.
• The development and ongoing learning of Room Attendants and House Porters.
• Ensuring that each of our unique rooms, finest linens and amenities are kept in exceptional condition.

Qualifications:

• Have excellent communication skills, and be able to lead and manage a large team.
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Demonstrate an absolute understanding of our guests' needs to create exceptional service experiences, that result in lasting memories.
• Be motivated, creative and have worked in a similar role, within a five-star environment.
• You will have a passion for quality products and service, be a team player who is an avid learner who wants to be challenged and developed.
• Be able to work in a fast-paced environment, and be able to adapt to our guests' needs.

Benefits:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development:

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences:

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.).
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.