House Porter in City of Westminster

Be part of a hotel with rich history & heritage. At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Who strives here? Our team never fails to impress. To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey. You truly care for our guests and your fellow colleagues. You believe in creating a sense of enthusiasm. Your goal is to excel and bring out your best in each and every guest interaction.

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

• Report for work on time and in complete uniform.
• Maintain high standards of appearance and personal hygiene, keeping provided uniform in good repair.
• Be responsible for any keys or devices and return them to original position after shift.
• Have general knowledge of the hotel’s layout and be able to communicate hotel services to guests when requested by them.
• Attend departmental training sessions and/or meetings when required.
• Ensure services and standards are maintained to the highest level as per Hotel Policy.
• Perform duties of other House Porters in their absence as directed by Supervisor/Manager.
• Know the correct way to greet guests, always using the guest’s name, follow LQA/Forbes standards.
• When taking items to a guest’s room, know the correct procedure for entering a room.
• Make sure all the maid services, waiter services and storage are well stocked and cleaned.
• Keep all areas clean and clear of dirty linen, rubbish, and obstructions at all times.
• Keep all fire exits clear of rubbish and obstructions at all times.
• Assist with stock take in linen room and stores.
• To undertake daily, weekly, and monthly stock takes.
• Collect weekly deliveries and store in designated areas.
• Shampoo & spot carpets, clean furniture and upholstery when requested by Supervisor/Manager.
• Clean and maintain service and storage areas, corridors, guest, and staff lifts.
• Ensure Housekeeping stores are well maintained.
• Clean and change any fixtures and fittings as instructed by Supervisor/Manager.
• This is to include the cleaning of balconies.
• Move, remove, lift and install beds, cots, furniture, mattresses, etc as required and directed by Supervisor/Manager and ensure visual H&S check completed.
• Turn mattresses in rooms as directed by Supervisor/Manager.
• Assist Room Attendant when tasks are too heavy for them.
• Assist in moving furniture in public areas, offices etc when required.
• Organise special set up for guest requirements, baby cots, extra beds etc.
• Be responsible for the changing of heavy curtains, net curtains and valances, when requested.
• Collect or change bedding when requested by the Supervisor/Manager.
• Be responsible for linen replenishing and clearance of the pantries.
• Report any soiled or damaged furniture, fixtures, fittings and equipment to the Supervisor/Manager.
• Report immediately and hand over all lost property to security.
• Report immediately anyone or anything suspicious to Security, Supervisor or Manager.
• Report immediately anything that may be a health and safety hazard to the Supervisor/Manager.
• Report any accident (however minor) to the Executive Housekeeper or the Assistant Executive Housekeeper.
• To report any maintenance faults and to follow up to ensure that they are properly repaired to the hotel standards.
• Know fire and bomb procedures and report anything or anyone suspicious to the Security/Supervisor/Manager.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.