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- Tasks: Welcome guests and create unforgettable experiences in a luxury hotel setting.
- Company: Join The Emory, a modern masterpiece hotel in Belgravia.
- Benefits: Competitive salary, family-friendly policies, health support, and career development opportunities.
- Other info: Enjoy exclusive discounts, social events, and a supportive work culture.
- Why this job: Be part of a dynamic team that values creativity and guest satisfaction.
- Qualifications: Previous experience in a luxury hotel environment is preferred.
The predicted salary is between 30000 - 40000 £ per year.
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you. At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoy being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities:- To welcome all guests according to SOP and hotel service standards (LQA and Forbes).
- To perform check-in and check out in accordance to SOP and hotel service standards.
- To be fully aware of hotel’s credit/cash and cheque handling procedures.
- To aid and assist guests throughout their stay in a friendly and professional manner, passing any complaints to the Guest Services Supervisor.
- To answer internal and external phone calls according to SOP and hotel service standards.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
Financial Stability:- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Services Agent in City of Westminster employer: Maybourne
Contact Detail:
Maybourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in City of Westminster
✨Tip Number 1
Get to know The Emory and its unique offerings! Research the hotel’s services, from the stunning rooftop bar to the immersive wellness experiences. This way, you can tailor your conversations during interviews to show how you can enhance the guest experience.
✨Tip Number 2
Practice your people skills! As a Guest Services Agent, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence in handling inquiries and complaints with warmth and professionalism.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the work culture at The Emory. They might share tips that could give you an edge in your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for being part of The Emory team right from the start. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Guest Services Agent in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly nature shine through. We want to see how you can bring creativity to guest services, so don’t be afraid to share a bit about yourself and your approach to making guests feel special.
Tailor Your Experience: Make sure to highlight any previous experience in luxury hotel environments. We’re looking for candidates who understand the high standards we uphold at The Emory, so connect your past roles to the responsibilities mentioned in the job description.
Be Detail-Oriented: Pay attention to the details in your application. From spelling and grammar to formatting, a polished application reflects your professionalism and commitment to excellence, which is exactly what we value at The Emory.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this distinctive opportunity to join our team at The Emory.
How to prepare for a job interview at Maybourne
✨Know the Hotel Inside Out
Before your interview, take some time to research The Emory. Familiarise yourself with its unique offerings, from the stunning rooftop bar to the exceptional dining experiences. This knowledge will not only impress your interviewers but also help you understand how you can contribute to creating those magical memories for guests.
✨Showcase Your Guest-Centric Mindset
During the interview, emphasise your ability to think from the guests' perspective. Share specific examples from your previous experience where you anticipated a guest's needs before they even asked. This will demonstrate your alignment with The Emory's service philosophy and your commitment to providing extraordinary guest services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Prepare by thinking of past situations where you successfully resolved issues or created memorable experiences for guests. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Bring Your Creative Ideas
The Emory values creativity and collaboration, so don’t hesitate to share your ideas during the interview. Think about innovative ways to enhance guest experiences or improve service delivery. This shows that you're not just looking to fill a role but are genuinely interested in contributing to the hotel's success.