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- Tasks: Lead a team to maintain exceptional standards in our unique rooms.
- Company: Join the iconic Claridge’s, a symbol of elegance in Mayfair.
- Benefits: Enjoy competitive pay, family-friendly policies, and health support.
- Other info: Exciting career development opportunities and memorable staff experiences await.
- Why this job: Be part of a high-performing team delivering unforgettable guest experiences.
- Qualifications: Strong leadership skills and a passion for quality service required.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a driven Floor Housekeeper to join the Claridge’s Housekeeping team on a fixed term basis. Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service.
Responsibilities:
- The seamless running of your assigned section of our unique rooms.
- The supervision of your housekeeping team, including Room Attendants and House Porters, in order to provide memorable experiences for our guests.
- Ensuring that the highest standards are maintained at all times.
- The development and ongoing learning of Room Attendants and House Porters.
- Ensuring that each of our unique rooms, finest linens and amenities are kept in exceptional condition.
Qualifications:
- Have excellent communication skills, and be able to lead and manage a large team.
- Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
- Demonstrate an absolute understanding of our guests' needs to create exceptional service experiences, that result in lasting memories.
- Be motivated, creative and have worked in a similar role, within a five star environment.
- You will have a passion for quality products and service, be a team player who is an avid learner who wants to be challenged and developed.
- Be able to work under pressure, and be able to adapt to our guests' ever changing needs.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Benefits:
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Floor Housekeeper in City of Westminster employer: Maybourne
Contact Detail:
Maybourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Housekeeper in City of Westminster
✨Tip Number 1
Get to know the hotel! Research Claridge’s history, values, and what makes it unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Floor Housekeeper, you'll be leading a team, so being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your passion for quality service! Think of examples from your past experiences where you went above and beyond for guests. This will demonstrate your commitment to creating memorable experiences at Claridge’s.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Claridge’s team.
We think you need these skills to ace Floor Housekeeper in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in a five-star environment. We love seeing how your skills align with the responsibilities of the Floor Housekeeper role, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Claridge’s.
How to prepare for a job interview at Maybourne
✨Know Your Stuff
Before the interview, make sure you understand what it means to be a Floor Housekeeper at Claridge’s. Familiarise yourself with their standards of service and the unique aspects of the hotel. This will help you demonstrate your genuine dedication to the role.
✨Showcase Your Leadership Skills
Since the role involves supervising a team, be prepared to discuss your previous experience in leading and managing staff. Think of specific examples where you motivated your team or handled challenges effectively, as this will show your capability to maintain high standards.
✨Emphasise Guest Experience
Claridge’s is all about creating memorable experiences for guests. Be ready to share how you’ve gone above and beyond in previous roles to meet guest needs. Highlight any creative solutions you've implemented to enhance service quality.
✨Prepare for Pressure
Working in a fast-paced environment like Claridge’s means you’ll need to handle pressure well. Think of times when you successfully managed multiple tasks or adapted to changing situations. This will show that you can thrive in their dynamic setting.