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- Tasks: Deliver exceptional guest services and create memorable experiences for visitors at a luxury hotel.
- Company: Join The Emory, a modern masterpiece hotel in Belgravia with a focus on enriching experiences.
- Benefits: Enjoy competitive salary, family-friendly policies, health support, and career development opportunities.
- Other info: Exciting social events and preferential rates for stays at the hotel.
- Why this job: Be part of a dynamic team that values creativity and collaboration in a luxurious setting.
- Qualifications: Previous experience in a luxury hotel environment and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 ÂŁ per year.
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you. At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world‑leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoy being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities:- As part of the Guest Services team you will provide a courteous, efficient and pro‑active service to all guests in line with The Emory and LQA/Forbes standards.
- Work discreetly to follow the “guest journey” and coordinate with all relevant departments to create a flawless and hassle‑free guest experience.
- Collaborate and coordinate with the Guest Services Team and ensure all guests requests are actioned.
- Ensure maximum comfort for our guests whilst maintaining a positive reputation for The Emory.
- Communicate in a professional and friendly way with all relevant departments.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
Financial Stability:- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state‑of‑the‑art all‑day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Referral Scheme "Introduce a Star" where you can earn up to ÂŁ1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In‑house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates of ÂŁ50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Guest Services Manager in City of Westminster employer: Maybourne
Contact Detail:
Maybourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Services Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the luxury hotel industry. A personal recommendation can go a long way in landing that Assistant Guest Services Manager role at The Emory.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and friendly nature shine through. Remember, they’re looking for someone who can create those magical memories for guests, so be yourself and share your creative ideas!
✨Tip Number 3
Do your homework! Familiarise yourself with The Emory’s service philosophy and the guest journey. This will help you speak confidently about how you can contribute to their mission of providing exceptional guest experiences during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Emory team. Don’t miss out on this distinctive opportunity!
We think you need these skills to ace Assistant Guest Services Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly nature shine through. We want to see how you can bring creativity to guest services, so don’t be afraid to share a bit about yourself and your approach to creating memorable experiences.
Tailor Your Experience: Make sure to highlight any previous work experience in luxury hotels. We’re looking for candidates who understand the high standards we uphold at The Emory, so connect your past roles to the responsibilities mentioned in the job description.
Be Proactive: In your application, demonstrate your proactive mindset. Share examples of how you've anticipated guests' needs in the past, as this aligns perfectly with our service philosophy of thinking ahead to create seamless experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Emory. Plus, it’s super easy!
How to prepare for a job interview at Maybourne
✨Know the Hotel Inside Out
Before your interview, take some time to research The Emory. Familiarise yourself with its unique offerings, from the stunning interior designs to the exceptional dining experiences. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to creating those magical memories for guests.
✨Showcase Your Guest-Centric Mindset
During the interview, emphasise your ability to think from the guests' perspective. Share specific examples from your previous experience where you anticipated guests' needs and provided proactive service. This will demonstrate that you align with The Emory's philosophy of seamless service.
✨Highlight Your Collaborative Spirit
The Emory values teamwork, so be sure to discuss your experience working collaboratively in a dynamic environment. Provide examples of how you've successfully coordinated with different departments to enhance guest experiences, showcasing your ability to work well within a team.
✨Prepare Thoughtful Questions
At the end of the interview, when asked if you have any questions, come prepared with thoughtful inquiries about the hotel's culture, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if The Emory is the right fit for you.