At a Glance
- Tasks: Provide exceptional guest services and create memorable experiences for hotel guests.
- Company: The Emory, a modern masterpiece hotel in Belgravia.
- Benefits: Competitive salary, family-friendly policies, health support, and career development opportunities.
- Other info: Enjoy fun social events and exclusive discounts for you and your family.
- Why this job: Join a dynamic team and shape extraordinary experiences in luxury hospitality.
- Qualifications: Previous experience in a luxury hotel environment and a warm, creative approach to service.
The predicted salary is between 30000 - 40000 € per year.
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you. At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoy being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities:- Assist Guest Services Team with arrival and departure process, ensuring a seamless and discreet service.
- Assist the Guest Liaison Team with organising unpacking and packing via the Valet team of guest luggage.
- Continue developing and updating guest profiles by noting preferences, logging and communicating with colleagues to define and enhance the service offering.
- Work alongside the Guest Services Team to coordinate arrivals and departures.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
Financial Stability:- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Butler employer: Maybourne
At The Emory, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the heart of Belgravia. Our commitment to employee growth is evident through our extensive development programmes and collaborative team environment, ensuring that every colleague can thrive and contribute creatively. With competitive benefits, including enhanced family policies, health and wellbeing support, and unique experiences like preferential room rates, we strive to create a workplace where you can truly enjoy your career while making magical memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Butler
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Emory or similar hotels. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and friendly nature shine through. Remember, they’re looking for someone who can create magical memories for guests.
✨Tip Number 3
Be proactive! Think about what guests might need before they ask. Share examples from your past experience where you’ve gone above and beyond to enhance guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about The Emory there.
We think you need these skills to ace Butler
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly nature shine through. We want to see how you can bring creativity to guest services, so don’t be afraid to share a bit about yourself and your approach to making magical memories for guests.
Tailor Your Experience:Make sure to highlight any previous experience in luxury hotel environments. We’re looking for candidates who understand the nuances of high-end service, so connect your past roles to the responsibilities outlined in the job description.
Be Detail-Oriented:Since we value seamless service, pay attention to the details in your application. Ensure there are no typos or errors, and that your application reflects the same level of professionalism we expect from our team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this distinctive opportunity at The Emory. Plus, it’s super easy!
How to prepare for a job interview at Maybourne
✨Know the Hotel Inside Out
Before your interview, take some time to research The Emory. Familiarise yourself with its unique offerings, from the stunning design to the exceptional dining experiences. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to creating those magical memories for guests.
✨Showcase Your Guest-Centric Mindset
As a butler, anticipating guests' needs is key. Prepare examples from your previous experience where you went above and beyond for guests. Highlight your ability to think creatively and proactively, ensuring that you align with the hotel's service philosophy of seamless and discreet service.
✨Dress to Impress
In the luxury hotel industry, first impressions matter. Dress smartly and professionally for your interview, reflecting the high standards of The Emory. This shows that you understand the importance of presentation and are ready to represent the hotel’s brand.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during your interview. This could be about the team culture, opportunities for career development, or how the hotel maintains its high service standards. Asking questions demonstrates your genuine interest in the role and helps you assess if it’s the right fit for you.
