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- Tasks: Deliver exceptional guest services and create memorable experiences at a luxury hotel.
- Company: Join The Emory, a modern masterpiece hotel in Belgravia.
- Benefits: Competitive salary, family-friendly policies, wellness support, and career development opportunities.
- Other info: Supportive team culture with opportunities for creativity and personal growth.
- Why this job: Be part of a dynamic team shaping extraordinary guest experiences.
- Qualifications: Previous experience in a luxury hotel environment and a passion for guest service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you. At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world‑leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoy being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities:- As part of the Guest Services team you will provide a courteous, efficient and pro‑active service to all guests in line with The Emory and LQA/Forbes standards.
- Work discreetly to follow the “guest journey” and coordinate with all relevant departments to create a flawless and hassle‑free guest experience.
- Collaborate and coordinate with the Guest Services Team and ensure all guests requests are actioned.
- Ensure maximum comfort for our guests whilst maintaining a positive reputation for The Emory.
- Communicate in a professional and friendly way with all relevant departments.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
- Financial Stability: Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, Flu vaccination vouchers, Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state‑of‑the‑art all‑day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development: Referral Scheme "Introduce a Star" where you can earn up to ÂŁ1,500, Instant colleague recognition and award programme with generous prizes, Colleague of the month nominations with generous prizes, Additional paid day off to celebrate your Birthday.
Assistant Guest Services Manager employer: Maybourne
Contact Detail:
Maybourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Emory or similar luxury hotels. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal meet-up, let your warm and friendly nature shine through. Remember, they’re looking for someone who can create those magical memories for guests.
✨Tip Number 3
Be proactive! Think about what guests might need before they even ask. Bring examples of how you've done this in past roles to the table during interviews. It shows you’re already aligned with The Emory’s service philosophy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of The Emory team.
We think you need these skills to ace Assistant Guest Services Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and friendly in your tone. Remember, we’re all about creating extraordinary guest experiences, so show us how you can bring that vibe to your application.
Tailor Your Experience: Make sure to highlight your previous experience in luxury hotel environments. We’re looking for someone who understands the nuances of guest services, so connect your past roles to what we do at The Emory. This will help us see how you fit into our team!
Be Proactive: In your application, demonstrate your proactive approach to guest services. Share examples of how you’ve anticipated guests' needs in the past. We love candidates who think ahead and create those magical moments before guests even ask!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at The Emory!
How to prepare for a job interview at Maybourne
✨Know the Hotel Inside Out
Before your interview, take some time to research The Emory thoroughly. Familiarise yourself with its unique offerings, like the rooftop bar and the wellness services. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to creating those magical guest experiences.
✨Showcase Your Guest-Centric Mindset
During the interview, emphasise your ability to think from the guests' perspective. Share specific examples from your previous roles where you anticipated guests' needs and went above and beyond to ensure their comfort. This aligns perfectly with The Emory's service philosophy of seamless and proactive guest service.
✨Demonstrate Team Collaboration Skills
The Emory values a supportive and collaborative team environment. Be prepared to discuss how you've worked effectively with different departments in past roles. Highlight any experiences where your teamwork led to improved guest satisfaction or streamlined operations.
✨Bring Your Creative Ideas
Since The Emory encourages creative thinking, come prepared with a few ideas on how you could enhance the guest experience. Whether it's a new service suggestion or a way to improve existing processes, showing that you're proactive and innovative will set you apart from other candidates.