Assistant Guest Relations Manager

• Claridge\’s
• Guest Experience and Services
• Full time

We are seeking an exceptional Assistant Guest Relations Manager who strives for service perfection, and the ultimate in luxury guest experience.
Claridge\’s is London\’s art deco jewel, with a rich history and heritage that all started in the 19 th century. For generations we\’ve catered to our guests\’ every whim, both inside and outside the hotel, offering a unique, genuinely bespoke approach to meet the needs of the tired, the excited and the exacting traveller.
As one of London\’s most exclusive luxury hotels we have been a refuge for Kings and a Hollywood home from home. Our breath-taking suites, exquisite cuisine and charm make Claridge\’s the art deco masterpiece it is today.
Main Duties & Responsibilities
As Assistant Guest Relations Manager you will be responsible for:

• Creating renowned memorable experiences for all our VIP guests, ensuring the seamless running of their entire stay, from pre- arrival through to departure and post departure follow up.
• Ensuring that a comprehensive guest history is maintained and utilised throughout all departments.
• Reaching all targets, including, service standards, guest profiling, payroll, revenue, upselling and cross-selling.
• Leading and developing a successful team, including assisting in the training and development of colleagues as required.
• Management of guest amenity, VIP and loyalty programs.

Entry Requirements
Successful candidates for our Assistant Guest Relations Manager opportunity will:

• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
• Demonstrate genuine dedication to Claridge\’s and show a commitment to consistent quality in our product and service
• Be able to motivate and lead a team, is adaptable and has exceptional interpersonal and communication skills.
• Immaculate personal presentation
• Ability to deal with high profile guests in a professional manner

Benefits Package
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme \’Introduce a Star\’.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children\’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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