At a Glance
- Tasks: Support retail operations during the festive season, managing customer queries and ensuring smooth operations.
- Company: Join Maybourne, a luxury hotel group known for exceptional service and memorable experiences.
- Benefits: Enjoy competitive pay, health perks, and opportunities for personal and professional growth.
- Other info: Be part of a vibrant community that celebrates creativity and offers tailored development opportunities.
- Why this job: Gain valuable experience in a dynamic retail environment while contributing to a prestigious brand.
- Qualifications: Strong communication skills and a passion for customer service; retail experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory - sixof the world's most renowned hotels; and Surrenne - wellbeing and longevity Member's Club.
Our hotels have histories that stretch back over a century.
And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments.
Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury.
This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
We are continuing to grow an elegant and aspirational lifestyle brand, creating a unique online and in-store experience that reflects the values and spirit of Maybourne.
This is an exciting opportunity to join our team during the busy Christmas period, supporting our retail operations across both e Commerce and hotel properties.
In this role, you will play a vital part in providing exceptional customer service and ensuring smooth day-to-day operations throughout the festive season.
Your primary focus will be managing customer queries via email, including delivery updates, returns, exchanges, and product knowledge requests.
Additionally, you will serve as the key contact between our gift shop and online customers.
This is a fantastic opportunity to gain experience in a dynamic retail environment and contribute to a growing team during a key trading period.
DUTIES AND RESPONSIBILITIES
- Manage and respond to customer inquiries via email, providing timely updates on orders, delivery issues, return requests, and general product inquiries.
- Take ownership of customer issues and strive to provide first-contact resolution, ensuring high levels of satisfaction.
- Offer exceptional support by proactively handling delivery delays or issues, coordinating with internal teams and our third party warehouse to resolve customer concerns promptly.
- Utilise Shopify+ to manage and track customer orders, processing refunds, exchanges, and ensuring accurate order updates.
- Oversee sample management by organising, preparing, and tracking samples for press, coordinating couriers as needed.
- Communicate new product launches and collections to hotels via presentation template, ensuring all products are accurately represented, and keep internal documents updated.
- Collaborate with the suppliers and the warehouse to oversee stock intake and distribution, including managing allocations and hotel gifting transfers and acting as the key point of contact internally.
- Support the team in updating the e Commerce site, ensuring products are listed with correct pricing, descriptions, and imagery.
- Assist the retail team with ad hoc organisational and administrative tasks.
Who thrives here?
You are spirited, with an unwavering passion for exceeding expectations at every turn.
Warmth and approachability define you, and collaboration is second nature.
You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily.
Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly.
For you, this is not just a job-it's the next chapter in an extraordinary career.
Successful candidates for our
Retail Coordinator - Christmas Temp opportunity will be
- Customer focused, with strong communication skills, particularly via email.
- Previous experience in an administrative or customer facing role.
- Retail or e Commerce experience is preferred but not essential.
- Ability to manage multiple tasks and priorities in a fast paced environment.
- A team player with strong communication and interpersonal skills, eager to learn and adapt.
- Proficiency in Microsoft Office, with basic Excel skills preferred.
- The Maybourne Experience
At Maybourne, you'll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking.
Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.
We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms.
Whether refining your craft or expanding your horizons, we help you shape a career's unique as you are.
Your dedication and hard work deserve to be recognised and celebrated.
That's why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day.
In return for your hard work and dedication we offer you
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
- Health & Wellbeing
- Complimentary access to our all day dining staff restaurant, offering nourishing and seasonal dishes
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments
- A programme of wellbeing initiatives, from mental health support to physical activity
- 24 hour confidential assistance helpline
- On and off site Occupational Health support
- Life assurance through our Death in Service scheme
- Eye care support, including vouchers and contributions towards glasses
- Flu vaccination vouchers
- Cycle to Work Scheme
- Recognition & Growth
- An extra paid day's leave to celebrate your birthday
- Instant recognition and award programme, celebrating extraordinary contributions
- Dedicated in house training and development to support your personal and professional growth
- Monthly colleague awards with generous prizes
- Opportunities for internal progression and cross property moves
- "Introduce a Star" referral scheme - with rewards of up to £1,500
- Long service celebrations to honour your continued dedication
- Financial Care
- A highly competitive salary package
- Increased holiday entitlement after 3 and 5 years of service
- Family first policies, including enhanced maternity and paternity pay
- Season ticket travel loans
- A generous pension scheme
- Smart Tech Benefit - Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
- Moments to Remember
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted 'Guest Experience Stay' - immerse yourself in the full Maybourne experience
- 50% off food and beverage across our restaurants and bars
- Invitations to a year round calendar of cherished colleague events - from the Maybourne Picnic to our festive celebrations
- Thoughtful gifts to mark weddings, new arrivals, and retirements
Selected benefits are subject to terms and conditions.
Retail Coordinator - Christmas Temp employer: Maybourne Hotel Group
Maybourne Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the prestigious setting of Claridge’s. As a Fine Dining Waiter/Waitress, you will not only enjoy competitive benefits such as learning opportunities and a provided uniform but also be part of a team dedicated to creating unforgettable experiences for guests in a luxurious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Coordinator - Christmas Temp
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Retail Coordinator - Christmas Temp
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Retail Coordinator - Christmas Temp position at Maybourne Hotel Group. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Retail Coordinator - Christmas Temp at Maybourne Hotel Group. Remember, quality over quantity!
How to prepare for a job interview at Maybourne Hotel Group
✨Know Your Products
Brush up on the products or brands that Maybourne Hotel Group sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Maybourne Hotel Group is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Maybourne Hotel Group.
