At a Glance
- Tasks: Answer calls and assist guests with unique requests, ensuring seamless communication.
- Company: Join the prestigious Claridge’s, part of Maybourne's extraordinary hotel family.
- Benefits: Enjoy competitive salary, health support, and generous holiday allowances.
- Other info: Opportunities for career growth and memorable staff experiences await you.
- Why this job: Be part of a team delivering unforgettable experiences in a historic hotel.
- Qualifications: Clear speaking voice, excellent typing skills, and a passion for service.
The predicted salary is between 22050 - 26950 £ per year.
We are seeking a driven Telecommunications Assistantto join the
Telecommunications team at Claridge’s.
Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.
- One of Maybourne's storied hotels is
- Claridge's
, a place shaped by centuries of enduring artistry.
A rich symphony of experience, where every moment unfolds with unforgettable flair.
A place where tradition is treasured and history continues to inspire.
For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.
Claridge’s is a family of the best and brightest, proudly serving the best and brightest.
The calibre of our staff is unparalleled, as are our esteemed guests.
Our people are a manifestation of our ethos—generous, passionate and truly personal.
Claridge’s is a place that invites you in, embraces you, and make your spirit soar.
Telecoms
Claridge’s Telecommunications department are the calm, composed voices behind the scenes that keep the entire guest experience seamlessly connected.
Whether you are assisting guests with unique requests, coordinating with departments across the hotel or ensuring urgent needs are swiftly met, you will handle every call with warmth, precision and discretion.
As a
Telecommunications Assistant you will be responsible for
- To answer all incoming and internal calls for the London hotels and corporate office, politely and efficiently, according to our company minimum standards manual.
- Taking accurate messages for guests and management.
- Provide an intuitive service, and helping to creating renowned memorable experiences for all our guests.
- To monitor, respond and/or forward live chats from guests using Alliants live chat web interface.
- Successful candidates for our
Telecommunications Assistant opportunity will
- Have clear, and pleasant speaking voice, with a fluent level of spoken and written English
- Excellent typing skills
- Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
- Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service
- Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite.
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
- Ability to work under pressure with excellent attention to detail
- A high standard of personal presentation and a confident, professional and welcoming personality
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Telecommunications Assistant in London employer: Maybourne Hotel Group
Maybourne Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the prestigious setting of Claridge’s. As a Fine Dining Waiter/Waitress, you will not only enjoy competitive benefits such as learning opportunities and a provided uniform but also be part of a team dedicated to creating unforgettable experiences for guests in a luxurious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telecommunications Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Maybourne Hotel Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Maybourne Hotel Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telecommunications Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Maybourne Hotel Group:Your cover letter is your chance to shine! Tell us why you want to work at Maybourne Hotel Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Maybourne Hotel Group!
How to prepare for a job interview at Maybourne Hotel Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
