At a Glance
- Tasks: Deliver exceptional guest experiences and assist with check-in/check-out processes.
- Company: The Berkeley, a luxury hotel in a prime London location.
- Benefits: Competitive salary, family-friendly policies, health support, and career development opportunities.
- Other info: Exciting role with opportunities for personal growth and recognition.
- Why this job: Join a high-performing team and make memorable experiences for guests.
- Qualifications: Previous experience in a luxury hotel and excellent communication skills.
The predicted salary is between 25290 - 30910 £ per year.
With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury.
Rooms are furnished by leading designers.
The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia.
Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and The Berkeley Café.
As a Guest Services Agent you will be an exceptional team player and have a passion for delivering an outstanding guest experience.
You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Berkeley.
Main responsibilities of the role include but are not limited to
- Provide a welcoming and accommodating service to all guests, in compliance with departmental Standard Operating Procedures and hotel service standards.
- Perform check-in and check-out duties while maintaining a professional, helpful and friendly attitude towards guests.
- Actively promote the services and facilities available to guests within the hotel and maximise revenue by up-selling current promotions
- Liaise with other departments to ensure good communication and support.
- Monitor room allocations and process invoices upon check-out.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Successful candidates for the Guest Services Agent will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service.
The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.
The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.
Knowledge of Opera PMS is a plus.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Guest Services Agent in London employer: Maybourne Hotel Group
Maybourne is an exceptional employer, offering a vibrant work culture at the prestigious Claridge's Bakery in Mayfair, where tradition meets artistry. Employees benefit from a comprehensive range of perks, including generous leave options, wellness initiatives, and opportunities for professional growth within a supportive team environment. Join us to be part of a legacy that values passion, creativity, and the pursuit of excellence in every baked creation.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maybourne Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maybourne Hotel Group
Don't be shy about reaching out to Maybourne Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maybourne Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maybourne Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
