At a Glance
- Tasks: Be the friendly face of our hotel, creating unforgettable experiences for guests.
- Company: Join a prestigious five-star hotel known for exceptional service and warm hospitality.
- Benefits: Enjoy competitive pay, family-friendly policies, and health support.
- Other info: Opportunities for growth, recognition, and fun social events await you!
- Why this job: Make lasting memories for guests while developing your career in a dynamic environment.
- Qualifications: Experience in guest relations or fine dining, with a passion for service excellence.
The predicted salary is between 30000 - 40000 £ per year.
Guest Services
Claridge’s Guest Relations department are at the centre of the hotel’s most personalised and meaningful moments.
You will become a trusted host for our guests, crafting bespoke touches and ensuring every stay feels effortlessly exceptional.
Our seasoned and accomplished team blend grace, intuition and genuine warmth as they discover new opportunities to elevate experiences and create stories of distinction every day for our guests.
Responsibilities
- To check arrival reports for accuracy of reservation, guest history and billing information.
- To process and produce Amenities and flower Lists.
- To conduct “Pre‑arrival” calls and questionnaires, recording and informing with relevant requests.
- Conduct and review arrivals reports for the day and two days in advance.
- To ensure pre‑arrival requests are being followed through and actioned.
- To ensure VIP status and VIP amenities are correctly recorded in arriving reservations and amenities schedules set for VIPs during their stay.
- Coordinate all VIP requirements and inform the relevant Departments.
- To ensure inclusive packages are identified, and package requirements are accurately recorded and communicated.
Qualifications
- Have worked in a similar role, within a five-star or fine dining environment.
- Provide intuitive service, with absolute understanding of our guests’ needs to create exceptional service experiences, that result in lasting memories.
- Be a team player who is an avid learner who wants to be challenged and developed.
- Have a thorough understanding of Forbes and LQA Standards.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
- Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24‑hour colleague assistance helpline.
- On and off‑site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all‑day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In‑house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Guest Relations Coordinator in London employer: Maybourne Hotel Group
Maybourne Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the prestigious setting of Claridge’s. As a Fine Dining Waiter/Waitress, you will not only enjoy competitive benefits such as learning opportunities and a provided uniform but also be part of a team dedicated to creating unforgettable experiences for guests in a luxurious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maybourne Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maybourne Hotel Group
Don't be shy about reaching out to Maybourne Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maybourne Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maybourne Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
