Guest Relations Coordinator

Guest Services

Claridge’s Guest Relations department are at the centre of the hotel’s most personalised and meaningful moments.

You will become a trusted host for our guests, crafting bespoke touches and ensuring every stay feels effortlessly exceptional.

Our seasoned and accomplished team blend grace, intuition and genuine warmth as they discover new opportunities to elevate experiences and create stories of distinction every day for our guests.

Responsibilities

• To check arrival reports for accuracy of reservation, guest history and billing information.
• To process and produce Amenities and flower Lists.
• To conduct “Pre‑arrival” calls and questionnaires, recording and informing with relevant requests.
• Conduct and review arrivals reports for the day and two days in advance.
• To ensure pre‑arrival requests are being followed through and actioned.
• To ensure VIP status and VIP amenities are correctly recorded in arriving reservations and amenities schedules set for VIPs during their stay.
• Coordinate all VIP requirements and inform the relevant Departments.
• To ensure inclusive packages are identified, and package requirements are accurately recorded and communicated.

Qualifications

• Have worked in a similar role, within a five-star or fine dining environment.
• Provide intuitive service, with absolute understanding of our guests’ needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

• Financial Stability
• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Health and Wellbeing Support
• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24‑hour colleague assistance helpline.
• On and off‑site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all‑day dining staff restaurant serving a range of nutritious meals.
• Recognition and Career Development
• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In‑house training and development team with a strong focus on career progression and personal growth.
• Long service awards.
• Memorable experiences
• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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