At a Glance
- Tasks: Welcome guests and create memorable experiences at The Connaught's front desk.
- Company: Join the prestigious Maybourne Hotel Group in the heart of Mayfair.
- Benefits: Enjoy competitive pay, family-friendly policies, and wellness support.
- Other info: Opportunities for career growth and exciting social events await you.
- Why this job: Be part of a team that values warmth and craftsmanship in hospitality.
- Qualifications: Strong communication skills and a passion for guest service.
The predicted salary is between 18000 - 20000 £ per year.
To arrive at The Connaught is to belong. It is an atmosphere. An energy. A knowing nod, and a quiet welcome home.
As our new Receptionist, you will be the first quiet welcome and the last lasting impression to our guests. You will not be working just at any front desk but in the living room of Mayfair! where cultured Londoners and discerning voyagers gather, and where every detail--your tone, your timing, your care will become part of our guest's story.
Working alongside a team that values warmth, anticipation, and craftsmanship, you will also embody Maybourne's commitment to putting people at our heart, staying two steps ahead, and making the magic happen.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist, Osteopath and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development
- Referral Scheme 'Introduce a Star' where you can earn up to £1,500.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our infamous restaurants and bars.
- 50% Food and Beverage discount across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
To experience rare belonging……. Join The Connaught.
This is a full time role requiring 40 hours per week.
Lux Front Desk Lead - Welcome Guests, Elevate Experience in City of Westminster employer: Maybourne Hotel Group
At Maybourne Hotel Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises warmth, anticipation, and craftsmanship. Located in the heart of Mayfair, our team enjoys not only competitive salaries and generous benefits but also ample opportunities for personal growth and career progression, all while creating memorable experiences for our guests. Join us to be part of a family-friendly environment that truly values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Lux Front Desk Lead - Welcome Guests, Elevate Experience in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Maybourne's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a front desk lead, your first impression is key. Role-play with a friend or in front of a mirror to nail that friendly tone and confident body language. Remember, it’s all about making guests feel at home!
✨Tip Number 3
Show off your anticipation skills! Think about how you can go above and beyond for guests. Prepare examples of times you've made someone's day better—this will highlight your ability to stay two steps ahead, just like Maybourne values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity to join the Maybourne family!
We think you need these skills to ace Lux Front Desk Lead - Welcome Guests, Elevate Experience in City of Westminster
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Lux Front Desk Lead. It shows us you’ve done your homework!
Keep It Professional:While we love a friendly tone, remember to keep it professional too. Use clear language, check your spelling and grammar, and make sure your application is well-structured. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing team and culture!
How to prepare for a job interview at Maybourne Hotel Group
✨Know the Company Culture
Before your interview, take some time to understand Maybourne's ethos and values. They pride themselves on warmth and anticipation, so think about how you can embody these traits in your responses and interactions.
✨Practice Your Welcome
As the first point of contact for guests, your tone and timing are crucial. Practise a warm and inviting greeting that reflects the atmosphere of The Connaught. Role-play with a friend to get comfortable with your delivery.
✨Showcase Your Craftsmanship
The role requires attention to detail and a commitment to excellence. Prepare examples from your past experiences where you demonstrated these qualities, whether it was in customer service or another relevant field.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. This shows your genuine interest in the role and the company. You might ask about team dynamics or how they celebrate employee achievements, which aligns with their focus on recognition and development.
