At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the prestigious Maybourne hotel, known for its exceptional service.
- Benefits: Enjoy a competitive salary, family-friendly policies, and wellness perks.
- Other info: Great career progression, social events, and employee recognition programmes.
- Why this job: Be part of a team that values your hard work and offers growth opportunities.
- Qualifications: Friendly attitude and ability to assist guests professionally.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- To welcome all guests according to SOP and hotel service standards (LQA and Forbes).
- To perform check-in and check-out in accordance with SOP and hotel service standards.
- To be fully aware of hotel's credit/cash and cheque handling procedures.
- To aid and assist guests throughout their stay in a friendly and professional manner, passing any complaints to the Guest Services Supervisor.
- To answer internal and external phone calls according to SOP and hotel service standards.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Benefits
- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Referral Scheme 'Introduce a Star' where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
Guest Services Agent in City of Westminster employer: Maybourne Hotel Group
At Maybourne, we pride ourselves on being an exceptional employer, offering a supportive and family-friendly work environment that prioritises the well-being and growth of our colleagues. With a comprehensive benefits package, including enhanced maternity and paternity pay, generous holiday allowances, and extensive training opportunities, we ensure that our Guest Services Agents are not only rewarded for their hard work but also have the chance to develop their careers in the hospitality industry. Located in a vibrant area, our team enjoys a range of social events and wellness activities, making every day at Maybourne a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and amenities offered, so you can impress during interviews. Show us that you’re not just a candidate, but someone who genuinely cares about the guest experience.
✨Tip Number 2
Practice your people skills! As a Guest Services Agent, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and complaints like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Guest Services Agent in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Guest Services Agent, you'll be the face of our hotel, so show us how you can connect with guests.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us. We can't wait to hear from you!
How to prepare for a job interview at Maybourne Hotel Group
✨Know the Hotel Standards
Familiarise yourself with the hotel's service standards, especially LQA and Forbes. Understanding these will help you demonstrate your commitment to providing exceptional guest experiences during the interview.
✨Practice Your Check-In and Check-Out Skills
Since you'll be performing check-ins and check-outs, practice how you would handle these processes. Role-play with a friend or family member to get comfortable with the procedures and ensure you can explain them clearly.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you would handle guest complaints. Think of examples from past experiences where you resolved issues effectively, as this will show your ability to maintain professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company culture. Inquire about training opportunities or how the team supports each other, which reflects your eagerness to be part of their community.
