At a Glance
- Tasks: Manage key accounts with major retailers like Aldi and Lidl, driving sales and profit.
- Company: Join a dynamic team at Mayborn, known for its innovative products.
- Benefits: Competitive salary, career growth opportunities, and a fun work environment.
- Other info: Flexible travel within the UK and a collaborative team culture.
- Why this job: Take charge of P&L and make a real impact in the grocery retail market.
- Qualifications: Experience in account management, strong negotiation skills, and a passion for retail.
The predicted salary is between 45000 - 60000 £ per year.
Location: Newcastle upon Tyne or London
Salary: Competitive
Contract: Permanent
We are looking for a National Account Manager to join our UK team to look after our Discounters channel including Aldi, Lidl & TJ Morris.
As a National Account Manager, you will be responsible for full P&L ownership across several of our retailers. You will be managing accounts, working closely with internal and external stakeholders to develop and implement robust commercial plans. This is an exciting opportunity for someone with a background in retail who is eager to further develop their skill set and take on more responsibility. You will also need to be a core advocate for our Mayborn values; proactively turning them into reality within the office environment.
What you will be doing:
- Creating and developing commercial plans that are aligned to our global & regional strategy
- Full P&L ownership within our grocery retail channel with key delivery of top-line sales and profit for your categories to accelerate market share
- Managing relationships and building long-term partnerships with internal and external stakeholders
- Implementation of the Tommee Tippee strategy across the grocery retail market supported by execution and in-store activation
- Plan, develop, agree and implement an annual Joint Business Plan with each retailer, activating contingency plans where necessary
- Agree promotional forecast with Demand Planning to support the achievement of annual promotional plans and objectives
- Agree monthly promotional plans with customers, including secondary sites, trade marketing collaboration and online support
- Website and in-store activation audits - developing internal relationships with global & regional digital & marketing teams for imagery, videos ... for launch, or identifying gaps to existing range
What skills and experiences you will need to ace this job:
- Experience in the account management of discounters retailers (particularly Aldi & Lidl or other discounters) ideally from an FMCG background
- Experience in customer relationship management skills are essential
- Strong negotiation skills
- Commercial acumen with strong P&L ownership experience
- Data driven
- Valid driver’s license with a good driving record
- Well organised and able to multi-task
- Excellent communication skills and a sense of fun
- Flexibility to travel within the UK as required
- Good with basic Microsoft packages; Word, Excel, PowerPoint, Outlook
National Account Manager - Discounters employer: Mayborn
At Mayborn, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Newcastle upon Tyne and London locations provide a vibrant environment where employees can thrive, with ample opportunities for professional growth and development. We are committed to our values and support our team in building meaningful relationships while driving success in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager - Discounters
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mayborn, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mayborn!
We think you need these skills to ace National Account Manager - Discounters
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mayborn, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mayborn and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mayborn that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mayborn
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
