Renewal Account Manager - EMEA

This position will be supported from a home office; location can be anywhere in the UK.

Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the value of their data.

We are seeking a fully bilingual, results-driven Renewal Account Manager with strong experience managing software subscription renewals and driving customer retention. The ideal candidate has a proven ability to build trusted client relationships, lead virtual meetings, and deliver accurate renewal quotes and forecasts. Highly organized and CRM-driven, this role requires autonomy, strong cross-functional collaboration, and a focus on reducing churn, identifying upsell opportunities, and ensuring a seamless end-to-end renewal experience. This is a quota-carrying role with variable compensation tied to renewal performance and retention.

• Manage the full software renewal lifecycle, prepare and deliver accurate renewal quotes using both internal and external tools and applications.
• Proactively identify renewal risks, engage customers early, and implement strategies that minimize churn and strengthen retention.
• Maintain consistent, professional communication with clients, including conducting virtual face-to-face meetings to enhance trust and clarity.
• Serve as the primary renewal contact, address contract inquiries, navigate negotiations, and ensure a positive customer experience.
• Keep Salesforce opportunities updated with complete and accurate notes, activities, and renewal milestones to support team visibility and forecasting.
• Ensure alignment between Siemens CRM data and internal Maya systems, improving reporting accuracy and operational efficiency.
• Manage personal pipeline and forecasting with precision, track targets, actuals, renewal probabilities, and revenue outcomes.
• Collaborate closely with sales, pre-sales, and leadership teams to support account strategy and ensure seamless customer engagement.
• Identify and generate new business leads, routing upsell and cross-sell opportunities to the sales team to support revenue growth.
• Work autonomously with strong time management skills, handling multiple concurrent renewals while maintaining high standards of accuracy and professionalism.
• Build strong client relationships through effective communication, responsiveness, and a customer-centric approach to problem solving.
• Contribute to a positive team culture while consistently reaching renewal objectives and supporting organizational goals.

• A minimum of 2 years of experience in account management, renewals, customer success, or sales within a SaaS or software subscription environment.
• Proven experience managing subscription renewals and supporting customer retention efforts.
• Fully bilingual (spoken and written) in English and French.
• Experience conducting virtual client meetings and maintaining professional customer relationships.
• Strong proficiency with CRM systems (e.g., Salesforce) and sales forecasting.
• Ability to prepare accurate renewal quotes and manage multiple renewal cycles simultaneously.
• Strong organizational, time-management, and attention-to-detail skills.
• Ability to work independently while collaborating effectively with cross-functional teams (Sales, Customer Success, Finance, etc.).
• Excellent written and verbal communication skills.

• Full Time, Permanent Position, Competitive Base Salary and Commissions.
• Employer-Paid Benefits starting from Day One: private healthcare, vision and dental care, travel insurance, critical illness, income protection and life insurance.
• Retirement Savings with Employer Contributions and open to join from Day One.
• Learning Opportunities: Learn from the best in the industry and develop your skills.
• Structured Onboarding Program: We’re invested in your success; you’ll have team members to support you and provide a wide range of assistance from Day One.
• Join an award-winning company that is recognized worldwide as an industry leader.

Maya HTT is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.