Renewal Account Manager in City of Westminster

Maya HTT is seeking a fully bilingual, results-driven Renewal Account Manager with strong experience managing software subscription renewals and driving customer retention. This quota-carrying role focuses on reducing churn, identifying upsell opportunities, and delivering accurate renewal quotes and forecasts. The ideal candidate is highly organized, CRM-driven, autonomous, and collaborates effectively across cross-functional teams to ensure a seamless end-to-end renewal experience.

Responsibilities

• Manage the full software renewal lifecycle, prepare and deliver accurate renewal quotes using internal and external tools.
• Proactively identify renewal risks, engage customers early, and implement strategies that minimize churn and strengthen retention.
• Maintain consistent, professional communication with clients, including conducting virtual meetings to enhance trust and clarity.
• Serve as the primary renewal contact, address contract inquiries, navigate negotiations, and ensure a positive customer experience.
• Keep Salesforce opportunities updated with complete and accurate notes, activities, and renewal milestones to support team visibility and forecasting.
• Ensure alignment between Siemens CRM data and internal Maya systems, improving reporting accuracy and operational efficiency.
• Manage personal pipeline and forecasting with precision, track targets, actuals, renewal probabilities, and revenue outcomes.
• Collaborate closely with sales, pre-sales, and leadership teams to support account strategy and ensure seamless customer engagement.
• Identify and generate new business leads, routing upsell and cross-sell opportunities to the sales team to support revenue growth.
• Work autonomously with strong time management skills, handling multiple concurrent renewals while maintaining high standards of accuracy and professionalism.
• Build strong client relationships through effective communication, responsiveness, and a customer-centric approach to problem solving.
• Contribute to a positive team culture while consistently reaching renewal objectives and supporting organizational goals.

Qualifications

• Minimum of 2 years of experience in account management, renewals, customer success, or sales within a SaaS or software subscription environment; proven experience managing subscription renewals and supporting customer retention efforts.
• Fully bilingual (spoken and written) in English and French; ability to conduct virtual client meetings and maintain professional customer relationships.
• Strong proficiency with CRM systems (e.g., Salesforce) and sales forecasting.
• Ability to prepare accurate renewal quotes and manage multiple renewal cycles simultaneously.
• Strong organizational, time-management, and attention-to-detail skills.
• Ability to work independently while collaborating effectively with cross-functional teams (Sales, Customer Success, Finance, etc.).

Benefits & Other Details

• Employer-Paid Benefits starting from Day One: private healthcare, vision and dental care, travel insurance, critical illness, income protection and life insurance.
• Retirement Savings with Employer Contributions and open to join from Day One.
• Learning Opportunities: Learn from the best in the industry and develop your skills.
• Structured Onboarding Program: We’re invested in your success; you’ll have team members to support you from Day One.
• Join an award-winning company that is recognized worldwide as an industry leader.
• Full Time, Permanent Position with competitive base salary and commissions.
• Equal Opportunity Employer; accommodations available upon request for candidates participating in all aspects of the hiring process.

Our Candidate Experience Flow: HR Screen - Virtual Interviews using Microsoft Teams - Job Offer.