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- Tasks: Provide 1st level troubleshooting and support for end users across EMEA.
- Company: Join a leading global telecommunications company focused on people and innovation.
- Benefits: Enjoy free travel in zones 1-6 and great training opportunities.
- Why this job: Gain exposure to a global organisation while enhancing your tech skills in a supportive environment.
- Qualifications: Proficiency in PC software, excellent communication skills, and customer service experience required.
- Other info: Opportunity for training in Japan and hands-on experience with cutting-edge technology.
Do you have the skills to fill this role? Read the complete details below, and make your application today.
LONDON £29,000 + FREE TRAVEL IN ZONES 1-6
Our Client, a leading global telecommunications company, is looking for an Onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 Months. This is an exciting opportunity to work with a global company who put their people at the forefront of everything they do. If this sounds like your type of role - get in touch today!
Junior Helpdesk Engineer - Job Duties- Communication with end users from EMEA region face to face or via telephone, email or collaboration tools.
- 1st level troubleshooting of technical issues with end users and assist them as their escalation point of contact.
- Hands-on Desktop/Laptop PC Support Skill.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution.
- Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Utilize/update ticketing system.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work incl cover staff.
- Periodical status report to line manager.
- Coordination of operation flow with each department and customers.
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in English; speaking Japanese would be an advantage.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Exposure to a global organisation.
- Great Benefits Package.
- Free Travel to work!
- Training Opportunities in Japan.
May & Stephens Ltd is acting as an Employment Business in relation to this vacancy.
Junior Helpdesk Engineer employer: May & Stephens
Contact Detail:
May & Stephens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11 and cloud services like AWS and Azure. Being able to discuss these tools confidently during your interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Practice your communication skills, especially if you have the opportunity to speak Japanese. Since the role involves interacting with users from the EMEA region, being able to demonstrate your ability to communicate effectively in both English and Japanese can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking about past experiences where you've provided excellent customer service or resolved technical issues. This will help you articulate your problem-solving skills and customer-focused approach during the interview.
✨Tip Number 4
Research the company culture of the telecommunications firm you're applying to. Understanding their values and how they prioritise their employees can help you tailor your responses to align with their expectations and demonstrate that you're a good fit for their team.
We think you need these skills to ace Junior Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency in PC software, customer service experience, and any technical troubleshooting you've done.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills like your knowledge of Microsoft WIN 10/11 and any experience with cloud services, as these are key for the position.
Highlight Communication Skills: Since the role involves communication with end users, emphasise your written and verbal communication skills in English. If you speak Japanese, make sure to mention this as it’s an advantage.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Helpdesk Engineer.
How to prepare for a job interview at May & Stephens
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in key software and tools mentioned in the job description, such as Microsoft Windows 10/11, Microsoft 365, and network security products. Be prepared to discuss specific experiences where you successfully troubleshot technical issues.
✨Demonstrate Communication Skills
Since the role involves communication with end users, practice articulating your thoughts clearly and concisely. You might be asked to explain a technical concept to someone without a technical background, so think about how you would simplify complex information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past experiences where you had to troubleshoot a technical issue or manage a project. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Understanding the company’s values and culture can help you tailor your answers during the interview. Look into their commitment to employee development and global presence, and think about how your personal values align with theirs.
