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- Tasks: Provide face-to-face and remote support for technical issues.
- Company: Join a leading global telecommunications company focused on people.
- Benefits: Enjoy free travel in zones 1-6 and great training opportunities.
- Why this job: Be part of a dynamic team with exposure to global operations.
- Qualifications: Proficiency in PC software and excellent communication skills required.
- Other info: 12-month fixed-term contract with potential for growth.
Our Client, a leading global telecommunications company, is looking for an Onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 months.
This is an exciting opportunity to work with a global company that puts their people at the forefront of everything they do. If this sounds like your type of role, get in touch today!
Onsite Helpdesk Engineer - Job Duties- Communication with end users from the EMEA region face to face or via telephone, email or collaboration tools.
- 1st level troubleshooting of technical issues with end users and assist them as their escalation point of contact.
- Hands-on Desktop/Laptop PC Support Skills.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution. Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Utilize/update ticketing system.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work including cover staff.
- Periodical status report to line manager.
- Coordination of operation flow with each department and customers.
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skills in English; speaking Japanese would be an advantage.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Exposure to a global organisation.
- Great Benefits Package.
- Free Travel to work!
- Training Opportunities in Japan.
May & Stephens Ltd is acting as an Employment Business in relation to this vacancy.
Helpdesk Engineer employer: May & Stephens
Contact Detail:
May & Stephens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11 and cloud services like AWS and Azure. Being able to discuss these technologies confidently during your interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Practice your communication skills, especially if you have the opportunity to speak Japanese. Since the role involves face-to-face interaction and support for users, being able to demonstrate your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 3
Research the company culture of the telecommunications firm you're applying to. Understanding their values and how they prioritise their employees can help you tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the interview process and the work environment, which can help you prepare better and make a positive impression.
We think you need these skills to ace Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency in PC software, customer service experience, and any technical troubleshooting you've done.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your ability to work with end users and your experience with desktop/laptop support, as well as any language skills like Japanese.
Highlight Technical Skills: In your application, emphasise your knowledge of Microsoft WIN 10/11, Microsoft 365, and other relevant technologies. Be specific about your experience with network security and troubleshooting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at May & Stephens
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in key software and tools mentioned in the job description, such as Microsoft Windows 10/11, Microsoft 365, and network security products. Be prepared to discuss specific experiences where you successfully troubleshot technical issues.
✨Demonstrate Excellent Communication
Since the role involves communication with end users, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated technical information to non-technical users in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot a technical issue or manage a project. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Since they prioritise their people, be ready to discuss how you align with their mission and how you can contribute positively to their team environment.
