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- Tasks: Coordinate engineer visits and keep clients updated on works and issues.
- Company: Join a leading family-run engineering company in South East London.
- Benefits: Enjoy a competitive salary of £25,000 and opportunities for growth.
- Why this job: Be part of a supportive team that values excellent customer service and personal development.
- Qualifications: Strong admin skills, great communication, and a proactive attitude are essential.
- Other info: Office-based role with Monday to Friday working hours; interviews happening now!
The predicted salary is between 20000 - 30000 £ per year.
£25,000
South East London
Office Based
We have teamed up with an engineering company based in great offices in the South East London area. Our client is one of the UK's leading engineering companies, which operates nationally. Due to growth, they are keen to onboard an experienced Administrator to work within their mobility team. You will be joining a highly successful, family-run business, where the team prides itself on its friendly, welcoming, and supportive environment.
About your new role:
- Acting as the point of contact between engineers and clients, the Customer Service Administrator will be responsible for coordinating and booking engineer site visits and updating clients on any issues and/or works.
- Reporting to the team leader, you will:
- Book in engineers for planned maintenance and weekly visits to sites, managing their schedules
- Liaise regularly with clients to keep them up to date on any issues, planned works, or call outs
- Answering the telephones.
- Update spreadsheets and prepare daily update reports for your designated area
- Support the wider team with any additional ad-hoc duties
About you:
This role is perfect for you if you're a strong Administrator, with excellent customer service, communication, and organisational skills. Upon joining the team, you will receive full training on processes and systems used within the business, so previous experience in the industry is not essential. Our client has an excellent reputation in the market, and you will essentially act as an ambassador for them - so a can-do attitude and desire to deliver excellent customer service levels is the key to your success in this role.
As a Call Scheduler/Administrator you will be:
- Proficient in MS office including Excel
- A strong communicator - both written and verbal
- Proactive and able to use your own initiative
- Highly organised and able to juggle multiple tasks
What's in it for you?
The opportunity to join a fantastic family-run business, which supports its employee's progression and growth. Upon joining the business, you will be in receipt of a competitive salary of £25,000 and a range of benefits.
Everything else you need to know:
Working hours are Monday to Friday - 8 am - 5 pm. Interviews are taking place now, so please send your CV to apply!
Call Scheduler/Administrator employer: May & Stephens
Contact Detail:
May & Stephens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Scheduler/Administrator
✨Tip Number 1
Familiarise yourself with the engineering industry and the specific services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves liaising with clients and engineers, being articulate and confident on calls will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or report that demonstrates how you would manage multiple tasks effectively. This can be a great talking point during your interview.
✨Tip Number 4
Research common challenges faced in scheduling and administration within the engineering sector. Being able to discuss these challenges and how you would address them can highlight your proactive approach and problem-solving abilities.
We think you need these skills to ace Call Scheduler/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Call Scheduler/Administrator. Emphasise your organisational skills, customer service experience, and proficiency in MS Office, particularly Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for this family-run business and how your skills can contribute to their success.
Highlight Communication Skills: Since the role requires strong communication abilities, provide examples in your application of how you've effectively communicated with clients or team members in previous roles.
Showcase Proactivity: Demonstrate your proactive nature by including instances where you took initiative in past positions. This could be in managing schedules, resolving client issues, or supporting team projects.
How to prepare for a job interview at May & Stephens
✨Showcase Your Organisational Skills
As a Call Scheduler/Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you successfully managed schedules or coordinated activities. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly and Confidently
Since the role involves liaising with clients and engineers, practice your communication skills. Be ready to discuss how you've effectively communicated in previous roles, whether through phone calls, emails, or face-to-face interactions.
✨Demonstrate a Can-Do Attitude
The company values a proactive approach. Think of instances where you took the initiative to solve a problem or improve a process. Highlighting this mindset will align well with their expectations for delivering excellent customer service.
✨Familiarise Yourself with MS Office
Proficiency in MS Office, especially Excel, is crucial for this role. Brush up on your skills and be prepared to discuss how you've used these tools in previous positions, particularly in managing data or creating reports.
