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- Tasks: Coordinate engineer site visits and keep clients updated on issues.
- Company: Join a leading family-run engineering company in South East London.
- Benefits: Enjoy a competitive salary of £25,000 and opportunities for growth.
- Why this job: Be part of a supportive team that values excellent customer service and personal development.
- Qualifications: Strong admin skills, great communication, and a proactive attitude are essential.
- Other info: Full training provided; no prior industry experience needed.
We have teamed up with an engineering company based in great offices in the South East London area. Our client is one of the UK's leading engineering companies, which operates nationally. Due to growth, they are keen to onboard an experienced Booking Administrator to work within their mobility team. You will be joining a highly successful, family-run business, where the team prides itself on its friendly, welcoming, and supportive environment.
About your new role:
- Acting as the point of contact between engineers and clients, the Booking Administrator will be responsible for coordinating and booking engineer site visits and updating clients on any issues and/or works.
- Reporting to the team leader, you will:
- Book in engineers for planned maintenance and weekly visits to sites, managing their schedules.
- Liaise regularly with clients to keep them up to date on any issues, planned works, or call outs.
- Answering the telephones.
- Update spreadsheets and prepare daily update reports for your designated area.
- Support the wider team with any additional ad-hoc duties.
About you:
This role is perfect for you if you're a strong Administrator, with excellent customer service, communication, and organisational skills. Upon joining the team, you will receive full training on processes and systems used within the business, so previous experience in the industry is not essential. Our client has an excellent reputation in the market, and you will essentially act as an ambassador for them - so a can-do attitude and desire to deliver excellent customer service levels is the key to your success in this role.
As a Booking Administrator you will be:
- Proficient in MS Office including Excel.
- A strong communicator - both written and verbal.
- Proactive and able to use your own initiative.
- Highly organised and able to juggle multiple tasks.
What's in it for you?
The opportunity to join a fantastic family-run business, which supports its employees' progression and growth. Upon joining the business, you will be in receipt of a competitive salary of £25,000 and a range of benefits.
Everything else you need to know:
Working hours are Monday to Friday - 8 am - 5 pm. Interviews are taking place now, so please send your CV to apply!
Booking Administrator employer: May & Stephens
Contact Detail:
May & Stephens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Administrator
✨Tip Number 1
Familiarise yourself with the engineering industry and the specific services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves liaising with clients and engineers, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to juggle responsibilities effectively, which is crucial for a Booking Administrator.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Booking Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills, customer service experience, and proficiency in MS Office, especially Excel. Use specific examples that demonstrate your organisational abilities and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to manage multiple tasks and your proactive approach, as these are key traits for a Booking Administrator.
Highlight Relevant Experience: Even if you don't have direct experience in the engineering sector, emphasise any relevant administrative roles you've held. Discuss how your skills can transfer to this new environment, particularly in coordinating schedules and liaising with clients.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at May & Stephens
✨Showcase Your Organisational Skills
As a Booking Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you successfully managed schedules or coordinated events to demonstrate your organisational prowess.
✨Emphasise Your Communication Abilities
This role requires excellent communication skills. Be ready to discuss how you've effectively communicated with clients or team members in previous roles, highlighting your ability to keep everyone informed and engaged.
✨Demonstrate a Can-Do Attitude
The company values a proactive approach. During the interview, express your willingness to take initiative and solve problems, showcasing your positive attitude towards challenges.
✨Familiarise Yourself with MS Office
Since proficiency in MS Office, especially Excel, is crucial for this role, brush up on your skills. Be prepared to discuss how you've used these tools in past positions to manage data or create reports.
