At a Glance
- Tasks: Enhance client onboarding processes using Lean methodologies in a dynamic consulting environment.
- Company: MBC, an international consulting firm focused on digital transformation and efficiency.
- Benefits: Competitive pay, flexible benefits, free training, and opportunities for professional growth.
- Other info: Work in a hybrid role with exposure to global projects and diverse teams.
- Why this job: Join a fast-paced project and make a real impact in the financial services sector.
- Qualifications: Experience in process improvement and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
At MBC, we continue to grow and are currently looking for a Lean Process Expert to join an exciting short-term project.
About MBC
May Business Consulting is an international consulting company that provides advisory services in digital transformation, change management, efficiency, and control. We are fully client-focused and proactively involved in every engagement to maximize the value we deliver. We have offices in Spain and the United Kingdom. We work on international projects with financial institutions, fintechs, and startups.
About the Role
We are looking for an experienced Lean Process Expert / Business Process Improvement Consultant to support a 2-month project focused on improving and optimizing the client onboarding process within an international financial services environment.
Responsibilities
- Assess and analyze the current onboarding process to identify improvement opportunities.
- Conduct AS-IS / TO-BE process mapping and process redesign activities.
- Identify bottlenecks, inefficiencies, and operational risks.
- Apply Lean, Lean Six Sigma, or Continuous Improvement methodologies to streamline workflows.
- Develop practical recommendations to improve efficiency, quality, and customer experience.
- Collaborate with business stakeholders and cross-functional teams.
- Define process KPIs and success metrics where appropriate.
- Prepare documentation, findings, and improvement roadmaps.
Requirements
- Proven experience as a Lean Process Expert, Process Improvement Consultant, Business Process Analyst, or similar role.
- Strong knowledge of Lean, Lean Six Sigma, Continuous Improvement, or Operational Excellence methodologies.
- Experience analyzing, redesigning, and optimizing business processes.
- Strong stakeholder management and communication skills.
- Ability to work independently and deliver results in a short-term engagement.
- Professional level of English.
- Previous experience within financial services, banking, fintech, or B2B environments is highly desirable.
Nice to Have
- Lean Six Sigma certification (Green Belt, Black Belt, or equivalent).
- Experience improving customer onboarding or client lifecycle processes.
- Strong analytical and problem-solving skills.
- Proactive attitude and continuous improvement mindset.
- Ability to work collaboratively in multicultural environments.
- Customer-oriented approach and attention to detail.
What We Offer
- Competitive compensation package aligned with your experience and expectations.
- Flexible benefits package, including private health insurance, meal vouchers, training, and more.
- Free training programs to support your professional development.
- Free English classes depending on your level.
- Opportunity to participate in international projects within a fast-growing sector.
- Exposure to leading financial institutions and fintech organizations.
- Applicants with a disability certificate of 33% or higher will be positively considered.
At MBC, diversity, equity, and inclusion are part of our hiring philosophy. We are committed to creating an environment where everyone can thrive and develop their talent.
Location: London– Hybrid
Join a dynamic and growing consulting firm and continue your professional development while working on international projects in a collaborative environment. We look forward to receiving your application!
Lean Process Expert – Client Onboarding (2-Month Contract) in London employer: May Business Consulting
At MBC, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that prioritises employee growth and development. Our flexible benefits package, including private health insurance and free training programmes, ensures that our team members are well-supported in their professional journeys. With the opportunity to work on international projects within the dynamic payments and cards domain, you will be part of a forward-thinking company that values diversity and encourages continuous improvement.
