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For Companies At a Glance
- Tasks: Lead and improve IT services for core business applications in a dynamic environment.
- Company: Join May Business Consulting, an international firm focused on digital transformation.
- Benefits: Hybrid work model, professional growth opportunities, and a collaborative team culture.
- Why this job: Make a real impact in the financial services sector while working on international projects.
- Qualifications: 15+ years in IT service management with strong leadership and technical skills.
- Other info: Be part of a young, dynamic team that values proactivity and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Overview
We are seeking a highly experienced IT Manager with a strong background in IT service management within the financial services sector. The role requires 15+ years of progressive IT leadership experience, deep technical skills, and proven people management capabilities. You’ll play a key role in establishing, managing, and improving IT services aligned with business needs, regulatory standards, and modern best practices.
About May Business Consulting (MBC)
May Business Consulting is an international consulting firm offering advisory services in digital transformation, change management, efficiency, and control. We have a customer-centric approach, engaging 100% proactively to maximize our added value. We have offices in Spain and the United Kingdom and work on international projects with financial institutions, fintechs, and startups.
About the role
We are seeking a high-level IT Service Manager with extensive experience in IT service management within the financial services sector. The ideal candidate will bring 15+ years of progressive IT leadership experience, along with deep technical skills and proven people management capabilities. You’ll lead IT services that support core business applications and align with business strategy, regulatory standards, and modern industry best practices.
Key Responsibilities
- Lead and continuously improve the IT service and support function for core business applications.
- Ensure ITIL-aligned processes: incident, problem, and change management.
- Support root cause analysis and resolution for application and infrastructure issues.
- Manage and mentor a team of 4–5 IT professionals.
- Oversee third-party vendors and partners (hosting, support, development).
- Drive compliance with ISO27001, security policies, and operational resilience.
- Align IT operations with business strategy, budgeting, and innovation goals.
Requirements
- 15+ years of experience in IT service management, at least 7 in leadership roles.
- Strong experience in the financial services industry and regulatory environments.
- Background in multi-tiered UNIX systems, networking, and application stacks.
- Skills in scripting or programming: Shell, Perl, PHP, Java, SQL.
- Familiarity with SAP Basis, Sybase, MySQL, Apache/JBoss, Jira/Confluence.
- Strong vendor management and governance experience.
- ITIL certification is a plus.
We value if you have…
- Proactivity
- Desire for continuous improvement
- Empathy and teamwork
- Attention to detail and learning capacity
- Customer orientation
Location: London – Hybrid work model
Join a young and dynamic consulting firm and continue your professional growth with us. Work in a great environment on international projects.
We look forward to receiving your application!
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Information Technology Service Delivery Manager employer: May Business Consulting (UK)
Contact Detail:
May Business Consulting (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that IT Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and industry knowledge. Be ready to discuss how you've improved IT services in previous roles, especially in line with ITIL processes. We want you to shine!
✨Tip Number 3
Showcase your leadership experience! When chatting with potential employers, highlight your ability to manage teams and mentor IT professionals. They’ll want to see how you can lead their IT service and support function.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Service Delivery Manager. Highlight your 15+ years of experience in IT service management, especially within the financial services sector. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Since this role involves managing a team, it's crucial to showcase your people management capabilities. Share specific examples of how you've led teams and improved IT services in your previous roles. We love seeing real-life impacts!
Highlight Technical Expertise: Don’t forget to mention your technical skills! Whether it’s your experience with UNIX systems, scripting languages, or vendor management, make sure these are front and centre. We’re looking for someone who can hit the ground running with deep technical knowledge.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at May Business Consulting (UK)
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL-aligned processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've implemented these processes in past roles, particularly in incident, problem, and change management.
✨Showcase Your Leadership Skills
With 15+ years of experience expected, it's crucial to highlight your leadership capabilities. Prepare examples of how you've managed teams, mentored professionals, and driven performance improvements in your previous positions.
✨Demonstrate Technical Proficiency
The job calls for deep technical skills, so be prepared to discuss your experience with multi-tiered UNIX systems, networking, and application stacks. If you have scripting or programming experience, share specific projects where you applied these skills.
✨Align with Business Strategy
Understanding how IT operations align with business strategy is key. Think about how you've previously ensured that IT services support core business applications and contributed to innovation goals. Be ready to discuss your approach to budgeting and compliance as well.