At a Glance
- Tasks: Lead and inspire teams across multiple sites in soft services management.
- Company: Dynamic facilities management group with a focus on innovation.
- Benefits: Competitive salary, great package, and opportunities for growth.
- Other info: Join a growing organisation and elevate service standards to new heights.
- Why this job: Make a significant impact and shape the future of service delivery.
- Qualifications: Proven leadership experience in front-line services and strong commercial acumen.
The predicted salary is between 78000 - 104000 € per year.
Job Title: Soft Services Director
Location: London
Salary: £90,000 - £120,000 + Great Package and Opportunities!
An established and forward-thinking facilities management group is seeking an exceptional Soft Services Director to lead its nationwide soft services division. This is a unique opportunity for an inspiring leader to take full ownership of a multi-site operation spanning cleaning, security, and specialist support services.
The successful candidate will join the senior leadership team, reporting directly to the CEO, and will play a pivotal role in shaping the division’s future. With full P&L accountability, they will be responsible for driving performance, operational excellence, and profitability while ensuring the highest levels of service delivery and client satisfaction.
This is more than just a leadership role — it’s an opportunity to make a measurable impact, developing teams, building strong client relationships, and ensuring the division consistently sets the benchmark for quality and compliance.
Key Responsibilities
- Lead and inspire teams across multiple sites, creating a culture of accountability, motivation, and high performance.
- Oversee the delivery of services, ensuring SLAs and KPIs are met and exceeded.
- Take full responsibility for the division’s financial performance, from revenue growth to margin control.
- Champion a strong health, safety, and compliance culture, ensuring safe and professional operations at every level.
- Develop and maintain strong relationships with clients, acting as a trusted senior point of contact.
- Work closely with other divisions to ensure a seamless, integrated approach to service delivery.
The Ideal Candidate
- Proven track record of leadership within front-line services across multiple sites.
- Strong commercial acumen, with full P&L and budgetary responsibility.
- Exceptional communication and relationship management skills, with the ability to engage confidently at board and client level.
- A natural leader, capable of motivating and developing teams in a fast-paced, multi-site environment.
- Fully committed to health, safety, and compliance best practices.
Why Join?
This role offers the scope to make a significant impact within a dynamic and growing organisation. The successful candidate will have the autonomy to shape operations, drive financial success, and elevate service delivery to new heights. It’s an exciting challenge for a resilient and commercially minded leader who thrives on responsibility and wants to make their mark at director level.
Apply Now
If you’re ready to step into a senior leadership role where your operational expertise, commercial insight, and ability to inspire teams will be truly valued, we’d love to hear from you.
To apply, please contact the Maxwell Stephens team on 0207 118 4848, or send your CV to cv@maxwellstephens.com.
Soft Services Director in Slough employer: Maxwell Stephens Recruitment
Join a forward-thinking facilities management group in London, where you will have the opportunity to lead and inspire teams across multiple sites while driving operational excellence and profitability. With a strong focus on employee growth, a culture of accountability, and a commitment to health and safety, this role offers a unique chance to make a measurable impact in a dynamic environment that values your expertise and leadership. Enjoy a competitive salary package and the autonomy to shape the future of the soft services division.
Contact Detail:
Maxwell Stephens Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Director in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Soft Services Director role!
We think you need these skills to ace Soft Services Director in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Soft Services Director role. Highlight your leadership experience, P&L accountability, and any relevant achievements in facilities management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and driven performance in previous positions.
Showcase Your Communication Skills:Since this role involves engaging with clients and senior management, make sure your application demonstrates your exceptional communication skills. Use clear and concise language, and don’t shy away from showcasing your relationship management abilities.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Maxwell Stephens Recruitment
✨Know Your Numbers
As a Soft Services Director, you'll be responsible for P&L and budget management. Brush up on your financial metrics and be ready to discuss how you've driven revenue growth and controlled margins in previous roles. This shows you understand the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in multi-site operations. Think about times when you've motivated teams or improved performance. Be ready to discuss how you create a culture of accountability and high performance.
✨Client Relationship Mastery
Since building strong client relationships is key, come prepared with stories that demonstrate your exceptional communication skills. Talk about how you've acted as a trusted point of contact and resolved client issues effectively.
✨Health and Safety First
Given the emphasis on health, safety, and compliance, be ready to discuss your commitment to these areas. Share specific initiatives you've implemented to ensure safe operations and how you've fostered a culture of compliance within your teams.
