At a Glance
- Tasks: Create a five-star workplace experience and oversee daily operations in a premium office environment.
- Company: Prestigious investment management firm with a focus on client experience.
- Benefits: Opportunity to shape a flagship office and work in a high-visibility role.
- Other info: Join a dynamic team and enjoy genuine support to achieve exceptional standards.
- Why this job: Take ownership of a luxury workspace and elevate client and employee experiences.
- Qualifications: Experience in high-end environments, facilities management, and a hospitality mindset.
The predicted salary is between 80000 - 100000 £ per year.
We are partnering on a confidential basis with a highly regarded, client-focused investment management firm to appoint a Head of Facilities & Workplace for its newly established London headquarters. This is a rare opportunity to take ownership of a flagship, design-led office environment in the West End, finished to an exceptional standard and built around a five-star, hospitality-led workplace experience. The building is a single-occupier HQ (~35,000 sq ft) and includes premium client-facing spaces, high-spec meeting suites, a private kitchen with on-site chef, and a standout top-floor lounge and terrace used for client hosting and events.
The Role
This is not a traditional facilities management position. You will act as the custodian of the workplace, responsible for delivering an exceptional experience for both clients and employees, while ensuring the seamless operation of the building. The role combines:
- Facilities Management
- Workplace & Client Experience
- Front of House / Concierge oversight
- Supplier & Contract Management
You will have the autonomy to set standards, reshape service delivery, and elevate the overall workplace environment.
Key Responsibilities
- Create and maintain a five-star workplace experience, with exceptional attention to detail across all areas
- Oversee front-of-house operations, ensuring a concierge-level service for clients and visitors
- Take full ownership of day-to-day facilities operations, including PPM, compliance and building performance
- Review and optimise all service contracts (cleaning, security, M&E, catering), driving improved standards and accountability
- Oversee a private kitchen and catering provision, supporting both internal operations and client events
- Monitor utilities, energy usage and sustainability metrics, providing clear reporting to senior stakeholders
- Lead and support a small on-site team, fostering a culture of pride, ownership and continuous improvement
About You
We are seeking a highly polished, proactive individual with a strong sense of ownership and pride in their environment. You will likely come from one of the following backgrounds:
- Investment management / private finance / family office
- Premium professional services
- Five-star hospitality (or a transition into a corporate environment)
You will bring:
- Experience operating within high-end, client-facing environments
- A strong understanding of facilities management and supplier oversight
- A hospitality-led mindset, with a focus on anticipating needs rather than reacting
- Confidence working with senior stakeholders in a professional, discreet manner
- Strong organisational and reporting capabilities, including experience with data and performance metrics
The Opportunity
This is a high-visibility role within a prestigious organisation, offering the chance to shape and define a best-in-class workplace. You will be given genuine ownership of the environment, with the expectation — and support — to deliver an exceptional standard aligned to a premium brand.
For a confidential discussion, please get in touch.
Head of Facilities & Workplace in London employer: Maxwell Stephens Recruitment
As a leading investment management firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. Located in the heart of London's West End, our newly established headquarters offers a luxurious, design-led environment where you can take ownership of creating a five-star workplace experience, supported by a collaborative team and exceptional resources. Join us to not only elevate your career but also to contribute to a prestigious brand that values excellence and innovation in every aspect of its operations.
Contact Details:
Maxwell Stephens Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Facilities & Workplace in London
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We think you need these skills to ace Head of Facilities & Workplace in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Maxwell Stephens Recruitment. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Maxwell Stephens Recruitment
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Maxwell Stephens Recruitment, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Maxwell Stephens Recruitment, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Maxwell Stephens Recruitment could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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