At a Glance
- Tasks: Lead operational excellence and drive growth in a national Grounds Division.
- Company: Join one of the UK's fastest-growing tech-enabled property services organisations.
- Benefits: Competitive salary, bonus, and benefits package with flexible working options.
- Other info: Opportunity for significant career growth in a dynamic and innovative environment.
- Why this job: Shape the future of operations while making a real impact on customer satisfaction.
- Qualifications: Proven leadership experience in operations and a strong commercial mindset.
The predicted salary is between 80000 - 100000 £ per year.
Location: Flexible / National
Reporting to: Managing Director
Package: £80,000 – £100,000 + Bonus + Benefits
Executive Summary
Our client is seeking an exceptional Operations Director to lead its national Grounds Division through the next phase of operational excellence and commercial growth. This is a pivotal leadership appointment within one of the UK’s fastest-growing technology-enabled property services organisations. The successful candidate will be responsible for leading a large, geographically dispersed operational workforce, ensuring exceptional service delivery whilst driving productivity, innovation, profitability and customer satisfaction.
The Operations Director will play a key role in shaping the future direction of the Grounds Division, creating a high-performing operational culture and ensuring the business is positioned to support ambitious long-term growth. This is far more than a traditional operational management role. We are seeking a commercially aware leader who understands that operational excellence, customer experience and financial performance are intrinsically linked.
The Opportunity
The Grounds Division continues to grow rapidly and requires an exceptional operational leader capable of delivering consistency, efficiency and outstanding customer service across a complex national portfolio. Working alongside the Managing Director and Executive Leadership Team, the Operations Director will be responsible for developing operational strategy, strengthening leadership capability, improving financial performance and ensuring Outco continues to deliver market-leading service standards. The successful candidate will embrace innovation, technology and continuous improvement, creating an operational platform capable of supporting future expansion through both organic growth and acquisition.
Purpose of the Role
To provide strategic operational leadership across Outco’s national Grounds Division, ensuring safe, profitable and consistent service delivery whilst developing a high-performing operational culture capable of supporting significant business growth. The Operations Director will hold responsibility for operational performance, customer satisfaction, health and safety, people development, productivity and continuous improvement.
Key Responsibilities
- Lead all operational activities across the Grounds Division.
- Ensure consistent delivery of services across multiple regions and contracts.
- Develop operational strategies that support sustainable business growth.
- Drive operational excellence across all service lines.
- Create scalable operational structures capable of supporting continued expansion.
- Lead regional operational management teams to achieve consistently high standards.
Commercial Performance
- Support delivery of divisional financial objectives.
- Drive operational efficiency and productivity improvements.
- Identify opportunities to improve profitability through better utilisation of labour, plant and resources.
- Support contract mobilisation and operational integration.
- Contribute to budgeting, forecasting and financial planning.
- Work closely with commercial teams to ensure operational delivery supports business development objectives.
Customer Excellence
- Develop strong executive-level relationships with key customers.
- Ensure outstanding customer service and contract performance.
- Support contract retention and customer growth initiatives.
- Resolve complex operational issues where required.
- Promote a customer-first culture throughout the organisation.
- Ensure contractual KPIs and SLAs are consistently achieved and exceeded.
Contact Details:
Maxwell Stephens Recruitment Recruitment Team
