At a Glance
- Tasks: Manage FM reporting, coordinate workplace changes, and improve systems and processes.
- Company: Leading organisation in Facilities Management with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Great opportunity for career growth in a supportive and collaborative setting.
- Why this job: Join a team that drives workplace efficiency and makes a real impact.
- Qualifications: Experience in FM, strong analytical skills, and proficiency in Microsoft Excel.
The predicted salary is between 37800 - 46200 £ per year.
We are currently recruiting for a Workplace Operations & Performance Lead to join the Facilities Management and Workplace Services function of a leading organisation.
The role combines FM performance reporting, workplace planning, project coordination, systems and process improvement, governance and stakeholder management.
The successful candidate will be responsible for managing FM reporting and MI, coordinating workplace changes and supporting projects, while also helping to improve systems, processes and data quality across the Facilities function.
Key Responsibilities
- Own and manage FM scorecards and reporting cycles
- Produce regular MI reports and presentations for senior stakeholders
- Consolidate and analyse data from multiple sources
- Identify trends, risks and performance improvement opportunities
- Coordinate workplace moves, churn and space changes
- Support the delivery of workplace projects
- Work with stakeholders to plan and implement workplace changes
- Support CAFM system improvements and enhancement requests
- Identify opportunities to improve processes, efficiency, automation and data quality
- Coordinate communications relating to workplace changes and service updates
- Support governance, incident reporting and business continuity activities
- Coordinate the review and update of FM policies and procedures
- Maintain document control and support audit readiness
- Assist with presentations, reporting materials, meetings and governance packs
- Provide general coordination and administrative support to the Facilities function
About You
We are looking for an experienced FM or workplace professional with strong analytical, organisational and coordination skills.
You will ideally have
- Strong Microsoft Excel skills, including data analysis, reporting and dashboards
- Experience using a CAFM system such as Service Now or an equivalent
- Experience producing MI, performance reports or scorecards
- Experience consolidating and analysing data from multiple sources
- Good knowledge of Facilities Management operations across Hard and/or Soft FM
- Experience supporting workplace moves, churn or space planning
- An understanding of process documentation and improvement
- Awareness of H&S, compliance and risk processes within a workplace environment
- Strong communication and stakeholder management skills
- Excellent attention to detail and accuracy
- The ability to manage multiple priorities and deadlines
- A proactive and solutions-focused approach
Experience with Power BI or similar reporting tools, workplace utilisation systems, system enhancement projects, governance processes and document control would be advantageous.
If you have a background in Facilities Management and are looking for a role combining operational coordination with MI, reporting, systems and workplace projects, please get in touch for further information.
Facilities Operations Manager in City of London employer: Maxwell Stephens Recruitment
Join a leading organisation as a Facilities Operations Manager, where you will thrive in a dynamic work culture that prioritises employee growth and development. With a focus on innovation and efficiency, we offer comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact through your work in Facilities Management. Located in a vibrant area, our workplace fosters collaboration and creativity, making it an excellent place for professionals seeking rewarding careers.
Contact Details:
Maxwell Stephens Recruitment Recruitment Team
